Ulta Beauty

Jan 29, 2025

Amazing customer service! Have not had the best experience at other Ultas recently tbh. Felt I was treated like a criminal and constantly followed around at a lot of other stores, especially when I’ve not worn makeup (but like… make it make sense…. why would I wear a full face of makeup at Ulta if a lot of the times I want to try out products or might even want to get color matched????). But at this store, everyone was friendly from the moment I walked in. Was instantly greeted with smiles and welcoming energy. Justin was a pleasure to talk to and he was very helpful in finding everything I needed and was able to recommend a few products that I had not even considered before. I usually forget to leave reviews, but this store definitely stood out and deserves recognition. A+ service 😊

Jan 15, 2025

Took back a Christmas gift to exchange foundation sgmhade. Bought 4 other items in addition. The clerk charged me for the foundation exchange. I went to my cat, added my purchases 3 times. I was overcharged $40. The price of the foundation. Went back ib, took me 20 miss to show her where on the receipt it merely zeroed out my exchange then charged me in full for the item. Had her add up my 4 purchases to prove what I should have been charged. She was haughty, insolent, rude, kept rolling her eyes, lifting her brows, like was some dumb old woman . FINALLY, with an assistant's aid, she gave me a $40 credit. I asked for the Mgr. SHE WAS THE MGR! Beware of what they charge you at the WalkingvStick, Scottsdale store. I have never had such rude treatment ever at Any other Ulta and I have shopped there for yrs!! D. Hendley

Jan 05, 2025

Used to feel welcome when walking in one. Zero assist available unless sought out. Not even acknowledged when walking in. Found what I needed, next time 100% Amazoning. Spent more than needed, so they win there too. 🤷🏼‍♀️

Oct 05, 2024

I came to Ulta to get a compassionate gift for a friend who was in a care center where only small items were allowed. My representative took me through the store and helped me to find the right items and showed kindness and concern for my friend, and shared her compassion. Thank you to this representative For going above and beyond.

Oct 05, 2024

I had a wonderful shopping experience. Paige did a great job helping me find the perfect makeup! Exceptional customer service!

Oct 05, 2024

Wanted to extend my appreciation to Jaylene!! She helped me find a few lip liners I was looking for. She didn’t hesitate to help me even though she was restocking other items. Thank you!

Sep 05, 2024

Employees are helpful and nice.

Sep 05, 2024

Love this store and the amazing staff ! Especially the lovely helpful Diane always a welcoming smile ‘ and so helpful ! Also dear lo who has such good energy and advice ‘ !! A positive experience always ❤️

Aug 05, 2024

Google hours were wrong, didn't want in but the employee rolled her eyes at me when I let her know. I always get pick up orders here but I will be looking for a new location.

Aug 05, 2024

Got a haircut by Jessica C today. Hands down best haircut I’ve ever gotten in my entire life. She styled it even better. I feel like a million bucks!!

Aug 05, 2024

Showed up and there was a note on the door for closure due to air conditioning being out but I could see an employee walking around in there with a phone. I asked through the door for my pick up order as it said nothing online that I could not pick up or about a closure. She said she could not give me my order that was REASY & ALREADY PAID FOR!

Aug 05, 2024

Unfortunately this store is still not open, even though showing on Google as open. I feel that Google should be updated until they're open again as so many people have tried to visit.

Jun 05, 2024

I came to do my weekly shopping and the sales associates were being way too pushy. I was asked if I needed help finding anything and I said I was okay for now. I was asked by 2 other sales associates and I said I was still doing okay. I was then asked if I wanted to test a product so I was sure, I’ll try it out. I tested it and didn’t like it. Another sales associate saw me put it back on the shelf and rushed over to ask me why I didn’t like it. I said it made my face red and made my skin feel hot, and I wasn’t trying to spend $80 on a moisturizer I didn’t love. She told me “$40-$50 isn’t enough for a good one” and pointed out another $80 moisturizer from the same brand. Her and another sales associate then told me I needed a $100 serum from the same brand. I told her I would think about it and come back if I decided I wanted them. One of the sales associates gave me a weird look and it honestly made me uncomfortable. I ended up checking out and leaving without finding a moisturizer because I was feeling so pressured to buy from that specific brand when I just didn’t really care for the products. When I was checking out I saw a flyer saying they were having some promotional event for that specific brand. I feel like they were just trying to pressure me into buying that product because of that event and possible commission they would’ve earned. I get that they’re trying to make a sale but following customers around and pressuring them never works. Won’t come back to this location.

May 05, 2024

Is this store going out of business? Most of the shelves are empty and products are very limited. I had a list of several items I needed, none of which were in the store. I walked out empty-handed with four associates. Just looking at me and no one bothered to ask if I needed help. I suppose they don't want my business which is fine by me!

May 05, 2024

Unpleasant experience with the hair salon

May 05, 2024

When I walked in the store I was looking at the the makeup a employee kept following me and my family it was getting annoying thinking we trying to steal stuff they basically harassing us hope they get fired or they manger looks at the my report on that stupid unprofessional behavior .🙄

Apr 05, 2024

Friendly environment and I love the staff there.

Apr 05, 2024

This Ulta does not have great brand representation of minority and woman owned companies as well as product representation for all hair types. Undefined Beauty and Keys are two brands this location neglects to carry. Additionally, out of over 30 hair dryers, they carried exactly 1 with a comb attachment and they do not sell the Pattern Beauty hairdryer. Whoever is in charge of inventory and representation please address this.

Mar 05, 2024

Hardly any product in the store and seemed very run down and no staff around. Find another location to shop.. they all can’t be this bad

Feb 05, 2024

Everyone is nice and helpful.

Feb 05, 2024

Friendly and helpful staff. Good selection. Large store.

Feb 05, 2024

I had my hair and makeup done for my wedding. I was unhappy with the makeup while I was in the salon, but there was not time to re-do it. As it was, the appointment took much longer than expected and I was almost late for my own wedding. I got the professional photos today and I am heartbroken. The makeup was worse than I thought, and Ulta ruined my wedding. I showed the stylist actual photos from six months earlier, when I had my hair and makeup done for my daughter’s wedding. We noted that I wanted to look natural, but better. The makeup I received was a Goth style. When she asked if I wanted lashes (which I checked when making the appointment), I was told to get out of the chair, pick them out, and pay for them at the main register, with 3 people in line ahead of me! I couldn’t add them to my salon bill. That was part of why my session went beyond the two hours estimate I had when I scheduled the session. My appointment was at 11, I arrived early, and I told her I needed to be done by 1. I left at 1:45. I was supposed to meet the photographer at 2:30. I was late, my nails weren’t done, and my makeup was terrible. I had to cancel the nail appointment because she took so long. I had to ask her twice to look at my eyebrows because they were uneven. I had to ask her twice to use more blush. I mentioned that due to my age, I would need a lipliner, due to creases around my mouth. I was horrified when I saw that she used BLACK liner! I didn’t have time to start over, I was already late. She said she would fix it by covering it with more lip color, which did not work. In my photos the black lip liner is prominent and hideous! Most disgusting of all, I asked about buying the lip color so I could touch up and possibly keep the black liner hidden. She directed me to the Too Faced display with the tubes she used. I discovered she had used the TESTERS from the display! She used the applicators from the tubes, the ones that other people has used to test the products! I was so disgusted I just left, did a quick coat of polish at home, and rushed to the photographer. As for my hair, I showed he a picture of a simple half-up style. She did a more elaborate braid, with my ok, and left some pieces out. She said she would curl them last. At the end, she tried to tell me my hair was finished, and I had to remind her to curl those strands. When I saw some photos friends took, I was shocked by how terrible the makeup looked. The manager, Paige, did refund me the cost of the makeup. However, now that I have seen the professional photos, I believe Ulta ruined my wedding, I can’t re-do that day. I’m still shocked that the testers are used for the salon makeup application. That is so unsanitary and probably against licensing. Sorry this is so long. I decided to post this review because I don’t want this to happen to anyone else. Do not go to Ulta for a special occasion. It’s expensive, take too long, and you will look worse than when you arrived.

Feb 05, 2024

I use the Ulta website to make my haircut and single-process color appointments. I also order cosmetics online. Stylist Kirsten is great every time. The salon is very clean. Ulta website is good when ordering products but isn't my favorite for making appointments for services on-site. The typeface is tiny, 6 pt or smaller on web browser. 2FA is awkward. Regardless, I am a satisfied, repeat customer of Ulta at this Scottsdale location!

Feb 05, 2024

Showed up for curbside pickup, hit I’m here, waited 10mins and no one came. Clicked “Call store” and it’s linked to my phone number…Ended up having to go in and wait in line to get it.

Feb 05, 2024

Stopped in quickly to buy my son cologne. The sales associates were very knowledgeable and helpful. I was also excited the holiday items are out!

Feb 05, 2024

Tried to do a curbside pick up. Waited 15 mins, finally had to go in store to get my order. There were 4 employees at the check out area and no customers in line

Feb 05, 2024

Went in here with an idea of what I wanted but not exactly. Gabby helped me out and was so nice, helpful and honest about the choices she had for me and I didn't have to walk out spending a fortune. 🙂