Ulta Beauty

Jan 31, 2025

Super safe place for transgender women like myself to get gender affirming beuty care and products. I was able to be me, and I have been scared in public alone lately. Sel was amazing and wonderful with my eyebrows, helped me figure out how to feminize them. Amara really helped me figure out what products I should add and keeping in my price range. And no one batted an eye at me in the store ❤️❤️❤️🏳️‍⚧️

Jan 30, 2025

I recently had my eyebrows laminated, tinted, and shaped, and I strongly urge others to proceed with caution (do your research)—especially if you’re considering this service ahead of a special occasion. While the brow bar technician was very nice and professional during the appointment, I am now left feeling extremely defeated. For over $100 and nearly two weeks later, I barely have any eyebrows left, despite following all the aftercare instructions and recommendations. Initially, everything seemed fine for the first few days, but then my eyebrow hair became extremely coarse and brittle. Every time I washed my face or took a shower, I noticed significant hair loss, which has been both frustrating and upsetting. To make matters worse, I can’t even properly cover up the sparse areas. Whenever I apply even the smallest amount of pencil to try and shape or fill in my brows, it causes even more hair to fall out due to the damage. At this rate, I’ll barely have any left by the end of the week. I’m not sure if it was the type of product used to laminate my eyebrows or if the solution was left on for too long, but regardless, it’s likely going to take months, if not a full year, for them to fully grow back to how they were before the lamination.

Dec 06, 2024

Great selection of products. The store is a very convenient location for me. Sometimes it’s hard to get/find help.

Dec 06, 2024

I frequently visit this store and find exactly what I need for skincare, haircare, and makeup. I always leave happy with my purchases, and the staff has consistently been sweet and quick to assist whenever I have questions! However, I recently had an experience that left me feeling uneasy. I understand the need for theft prevention measures due to what appears to be an increase in theft, but I felt unfairly targeted during my trip. I achieved platinum status and am close to reaching diamond, which reflects my loyalty and frequent visits. While I was shopping I noticed an employee following me throughout the store. Despite not carrying a purse or wearing clothing with pockets (even if I did, still doesn't excuse this), I could not shop in peace because every time I turned around, the employee was there. I understand the importance of security, but targeting customers based on appearance is concerning. This experience was uncomfortable and disappointing, especially since I’ve always loved coming here for my favorite products. I hope this can be addressed to ensure everyone feels welcome and respected while shopping.

Dec 06, 2024

Kingston cancelled my appointment without telling me and I found out day of event. Brianna had openings (THANK GOD). She did my hair and makeup and killed it - I looked fabulous! Will definitely be back 😁

Dec 06, 2024

The older manager on duty on 12/3 in the morning needs to check her attitude. I had come in to return something and she was needed to authorize it. As I was walking out, I spotted something for a gift that I’ve been eyeing online. While purchasing it, I was the told by her that “it would have been a lot easier” if I did the ‘exchange’ at the same time, despite it being a separate return and not an exchange at all. Had I brought my crystal ball with me and knew I’d be buying something, too, I’d have been able to go out of my way to make HER difficult job easier— by saving her the 9 seconds it took for her to come back over and enter her code again. What an absolute joke and horrendous attitude for a customer who’s simply making a purchase. The younger cashier however, was polite and fabulous.

Nov 06, 2024

Anything you want to make yourself more beautiful.

Nov 06, 2024

Got my eyebrows done by Selena at the benefit brow bar. She did an amazing job and really listened to what I wanted with my brows. She recommended a lamination, tint, and style which is just her shaping the brow. So I did all the above and it came out great. Personally I really like a thicker brow on me so the lamination really accentuated my brows and gave a cleaner look as you can see in the before and after!

Nov 06, 2024

I just had the best appointment with Brianna H.!! She did my makeup and eyelashes, and did a wonderful job. Brianna was not only professional and highly skilled, she was extremely personable. She has a bubbly personality with a kind soul! I flew here from FL and have never had these services done before, she is setting the bar high should I need these services again when I return home. Highly recommend!

Nov 06, 2024

Is well

Oct 06, 2024

If you have kinky/curly hair book Brianna! I got a full color and silk press and she did an amazing job! Great personality and understanding to what I wanted.

Sep 06, 2024

1 star because while the prices for hair services are reasonable and the salon is clean, the wait time is ridiculous. If you have an appointment already scheduled you will not be seen on time and have to wait at least 25 plus minutes. The hair stylist will then tell you they can't blow dry your hair. Now if your getting a hair cut, your hair needs to be blow out so you can see how the hair cut looks. Also who wants to pay money for a service and leave with wet hair? I find this very rude and if you go with a child, the stylist will tell you they don't blow dry childrens hair. Would not return.

Sep 06, 2024

Just had major surgery went in to pick up a few items as a birthday gift for someone using order pick up. It is currently torrential rain and I thought it would be helpful to go in and get my order instead of having an associate come out in the rain. I go in with the email that shows my order ID not realizing I left my license in the car. I’ve done pick ups from here many times in the past And an email has always been sufficient. The associate would not look at the email and instead insisted I return to my car to get the ID. Again, I just had major surgery and it is torrential downpour outside. This world has enough going on to not show compassion to others every now and again, so I’m honestly disgusted with the experience that I had at Ulta. And this is not the first time I’ve had an issue, but this is the first time I’m saying something about it so if you happen to go to the Ulta in Poughkeepsie Look out for Kelsey she’s quite rude.

Aug 06, 2024

The workers are great. Very helpful with finding products and informative.

Jul 06, 2024

👍

Jun 06, 2024

Came in this weekend to purchase a few things. At checkout the young woman asked if I have a phone number in the system. I said no. She asked if I was sure and if I wanted to check. I said no thank you. She asked if I'd like to sign up. I said no thank you. She gave me the whole speech about how I should sign up because if I don't I can't return things, I can get loyalty points, etc. I said no thank you. She said she needs a phone number in order to process the transaction. I said I prefer not to provide one. She said she can't process the transaction without one. I said "So you're telling me I can't make a purchase without signing up for your loyalty program?" and she said yes. I asked why and she said "it's company policy." I left without purchasing anything. I understand the loyalty policy. It's great for people who WANT to join. I don't want to. I know for a fact that you do not HAVE to sign up in order to make a purchase. This was a bold-faced lie. To be fair this is not the young woman's fault. She was very polite and no doubt doing what she was coached to do. I'm certainly not trying to make trouble for her. It's just sad an employee would lie rather than face penalties like being scheduled for fewer hours if their "conversion rate" isn't up to scratch. Get it together, Ulta.

Jun 06, 2024

I go to Ulta for my hair and brows. I always get good advice and a great cut. Samantha knew better than I did what would look good on me. Very happy!

Jun 06, 2024

Nice, never too busy but busy, good selection of cosmetics. Beautician are lovely, helpful and takes time to answer, and SHOW products 🙌

May 06, 2024

1st of all no prices 2nd no help 3rd not a place you need to go we found what we wanted in shop rite. lol alot less than most stores.

May 06, 2024

En cuestión de productos le doy unas 5 estrellas pero el la área de pintado y recorte me dañaron mi cabello me hicieron lo que yo no pedí yo me fuy llorando de la tienda y también pague y lo dije me daño mi cabello 😥😢😭

May 06, 2024

I just want thank The Poughkeepsie store . Dana was so helpful the best I've had in years .I shop everywhere no one compares to her product knowledge andpersoable approach

May 06, 2024

I went in on 3/8 for a multi tonal and more importantly my roots needed to be blended, as they were grey. The girl although very sweet my hair was a huge disappointment. There is a line of demarcation the grey is still visible and my hair looks almost rose gold and there is no multi tonal in it. She could have told me to just do a root touch up and be done but not only did she charge me for the multi tonal she did a moisturizing treatment that just added on to the price. I don’t mind paying but when my hair doesn’t look any different or like something has been done it’s very frustrating. I tried calling on the weekend and they must have been busy no one answered.

Apr 06, 2024

Great staff. Enough products to last a lifetime

Apr 06, 2024

Not sure how this place has 4 stars

Mar 06, 2024

I can't keep my wife and daughters out of this place !

Mar 06, 2024

Short on staff, short on merchandise. Chose to come here vs Sephora, looking for products exclusive to Ulta, only to find out they didnt have them and were out of stock of the other products too.

Mar 06, 2024

Very clean, staff is amazing! I believe a man named Logan helped me today, he was very helpful!

Feb 06, 2024

Elizabeth is an amazing stylist/colorist. This store has some of the nicest employees and associates I’ve ever experienced! Your store manager and company should be proud to have you all as employees -from front end to sales floor to salon

Feb 06, 2024

I went here super lost and received help from the great worker named Dana! Dana is the absolute bomb!! She had great patience, customer service, and knowledge about the make up. She assisted me in a timely manner and helped me select products I fell in love with on the first try! She told me how to use them as well. Anybody looking for help in the Hudson valley at Ulta, definitely recommend Dana! Will be back to shop with Dana again!

Feb 06, 2024

Ulta is an always yes for me but going in and speaking with Dana was a top tier experience as she was so super sweet and informative. Product knowledge is something I do not have but Dana was so patient with me and helped me find not only the perfect match but a couple items I didn’t know I needed! She may have created a monster Ulta can now take all my money!