The Refinery Aesthetics and Laser Center

Jan 08, 2025

If I could I would give negative 5 stars, I just visited this location for the first time right before Christmas and had Botox administered in my forehead area, crows feet and the injector suggested by my mouth / chin area (I told her I’ve never had it done there) she said it would really help my face, and that she’s done it hundreds of times and she’s “experienced” so I agreed. As soon as I left I had welts all over my face, it was painful and swollen ( I’ve been getting Botox for years and that has NEVER happened) so I went home and followed directions not to exercise or lay down for 8 hours I even set a timer. The next day I woke up and the welts, inflammation, feeling of being sick and tired were still present (again this has never happened in 10 years of getting Botox) I wrote them an email because it was the weekend and they were closed and Taylor texts me back stating that this is normal and it should go away. I’m having really bad symptoms so I get an appointment with an actual doctor who tells me to drink Benadryl every 6 hours and go to an emergency room immediately if I experience shortness of breath. For the past 3 weeks I’ve called and emailed ( 3 times) requesting for a call back from the owner as this ruined my Christmas and new years and not only did I not receive a call back but this place blocked my number!!!!! I can barely talk as the Botox administered around my mouth has left it pulled and super uncomfortable but I still have the bumps were the Botox was administered on my forehead! I don’t know what product was used or how it was injected but any reputable business would have returned the call request for the owner. All I had was Taylor getting snippy because I preferred advice from a actual doctor rather than someone who works at this location. I have proof of all of what I’m stating, the text message’s and the picture I attached. This isn’t a review from a competitor or some fake post please be careful not only did I have a medical problem but I’m being ignored and blocked so they obviously don’t stand behind their business .

Jan 05, 2025

I was just amazed on my visit at The Refinery. The staff was not only beautiful, but very professional. Explain in details on everything I had done today.Thank you so much. I will be back.

Nov 05, 2024

I made my appointment through the website and asked about their special and how many units of Botox that I could use with the special price, and I was told for as many as I use in my visit. I get there and they told me no, that it was only for 20 units, I had shown them my text with my information and appointment confirmation, and they would not honor the price that I was given. They said they hire a marketing company, and the marketing company messed up. They hired the marketing company, and it is bad business practice to have a company that you hired tell you a price and you do not honor it. I was a business owner, and I would have honored a price that someone I hired told my customer. They were all nice people, but it shouldn't be my fault that a mistake was made on their end.

Sep 05, 2024

I went and had 20 units of Botox and I made a follow up appointment and when they asked me if I wanted to tip, I declined I never tip nurse practitioner or doctor when it was time for my next appointment. I called them because they didn’t give me a reminder and they said I didn’t have an appointment And member very clearly. I wanted to give myself a gift day before my birthday. I did have an appointment but I went ahead and made another one for July 4 and I asked specifically if they were open on that day since it was a holiday they said they were , and I went ahead and made an appointment and I called before and they were closed it confirmed my suspicion because I didn’t tip her the first time they would not see me ever again. I feel very discriminated against these people are prejudiced and close minded and very unprofessional. I hope the person was in charge. Will read this and make some adjustments in your office.

Aug 05, 2024

They are professionl, knowledgeable. They did a top notch job. Explained everything. I plan to go back soon as life lets me.

Jul 05, 2024

Amazing service and staff. I’ve been getting hair restoration at The Refinery and I’m extremely happy with the results. My hair is noticeably thicker and fuller.

Jul 05, 2024

Diane and the staff are very friendly and informative. I went in with a lot of questions and instead of making me feel dumb or an annoyance, they were super helpful and did a wonderful job. I highly recommend!

Jul 05, 2024

I absolutely love this place. I have tried others but the personal touches as well as the honesty kind professionalism of the staff make this med spa stand out from the others. I will be back! Thank you 💕

Jul 05, 2024

I came across THE REFINERY by accident. I had had some esthetic work done when I lived in a different city, but when I read about THE REFINERY , in my city, I had to check out their services. What I found, when I attended their beauty event, was a place where I could get services all in one place. But what I wasn’t expecting, was just how nice and professional everyone was. For every service I was interested in, there was a competent and professional person to explain everything. I’m looking forward to seeing all of them soon.

Jul 05, 2024

I had a great experience here. Very welcoming staff . The place is beautiful inside and very clean. I had the non surgical neck lift . I did notice some results I’d probably only need 1 or 2 more sessions and it would be lifted all the way. They also have a very nice skin product line as well. When I went it was buy one get one 50% off which was a good savings for me. I’m posting this under my husband account because I don’t have one. Daphne Sais @therefineryaesthetics&lasercenter

Jul 05, 2024

Love the refinery so much!!! I go there for the micro needling with Exosomes and it really just works magic for me

Jul 05, 2024

Love this place! I got IPL done here and it helped my face so much! Thelma did a great job and I will definitely be back after the summer time to get all the rest of my sunspots faded. My husband goes for semaglutide shots. He just started but we have other friends that go here too and love it. We love The Refinery!

Jul 05, 2024

The Refinery is top notch. I highly recommend it! My skin looks and feels amazing! The ladies there are so sweet! Thelma is the very best!

Jul 05, 2024

The Refinery is very inviting with a serene med spa and friendly staff. Thelma so very knowledgeable and helpful with all things aesthetic. Taylor is a great injector and I highly recommend her!

Jul 05, 2024

The Refinery will welcome you and pamper you. Diane is always ready to be of service and treat you like family Thelma has the latest procedures and products to revitalize your skin. She will bring out your very best. You are in good hands at the Refinery.

Jun 05, 2024

I went to The Refinery from a social media ad (which is unusual for me) to give it a try and I am SO glad I did! It's worth the drive from south St Pete - facility is wonderful and the staff is even better. Treat yourself to one of their services - you won't be disappointed! Highly recommend. Also attend one of their events - that too was worth it!

May 05, 2024

Clean and inviting med spa. Diane at the front desk is delightful! Taylor is a great injector and very knowledgeable! Good prices too… A++ experience all around

Apr 05, 2024

Exceptional Botox treatment experience! Professional staff, pristine facilities, and outstanding results. Highly recommend The Refinery for quality aesthetic care!

Apr 05, 2024

The Refinery is AMAZING! The staff is so friendly and helpful. Diane is the sweetest lady you’ll ever meet. Taylor is an extremely knowledgeable and experienced injector, she always gets me to results I’m looking for. I won’t go anywhere else. Refinery team, you have my heart and trust always!! 🩷

Mar 05, 2024

This is a wonderful Medspa that I would highly recommend to all the girlies! The space is beautiful and exceptionally clean! The entire process is very professional with the use of high quality products and equipment. Diane is so kind and welcoming to everyone! Thelma is very knowledgeable in her field and answered all of my questions honestly. I left feeling confident and trusting in my new skin care journey!

Feb 05, 2024

Always a pleasure coming back to The Refinery. Everyone is so kind and welcoming. Would highly recommend to anyone looking for a great Med Spa, look no further!!

Feb 05, 2024

Awesome place with great relaxing atmosphere. Gorgeous interior and staff. The only place to go to feel rejuvenated!

Feb 05, 2024

I love the refinery. Thelma is wonderful and caring about your face. I am so happy and grateful to have her. She is the best aesthetician. Diane is a very special person. She is always friendly and helpful. The Refinery is awesome and I am thankful for all that work there. I am going to get my mom to come here. I love my treatments so far and it only gets better!! Thank you Thelma and the Refinery!!! This is only my second treatment and my skin has tightened already and my husband already sees a difference. He never pays attention to my face so I know it’s making a huge difference!!! I can’t wait until my next treatment. I will be a customer forever and other treatments.

Feb 05, 2024

10/10 would recommend this company! Amazing facility, wonderful staff, very professional and highly knowledgeable! My treatment was nice and easy and great results!

Feb 05, 2024

Amazing experience! The staff are so friendly and the facility is high end. I was looking to treat myself for the day and this was the place to do it… 5 stars all around!

Feb 05, 2024

Came here while in town. Great place excellent service.

Feb 05, 2024

Face feels smooth and looks better than many years!

Feb 05, 2024

Had the Biorepeel done by Thelma Perret 💎 I will be back again for more services!

Feb 05, 2024

Highly Recommend.

Feb 05, 2024

It’s my second time coming in for laser hair removal and I totally recommend booking with them!! Everyone is so kind and the space is beautiful and relaxing!! :) you will not be disappointed. Thank you for being so friendly and accommodating xoxo

Feb 05, 2024

Laser hair treatment was smooth and didn’t hurt 😊 love the team!!!!

Feb 05, 2024

Super awesome staff! Come for price and stay the atmosphere

Feb 05, 2024

Taylor is amazing. I have been doing botox for over 20 years and Taylor is the best estratrician ever! 👍👍

Feb 05, 2024

The Refinery is an elegant experience. They greet you so kindly and the atmosphere is beautiful! Taylor is an experienced injector and makes you feel so comfortable! This is a must go to for aesthetics!!

Feb 05, 2024

This place is amazing! I love going here as they are so nice! This place is a must, you do not need to look somewhere else, this is it!

Feb 05, 2024

This place is awesome. My hair looks great, Dianne is one of the nicest humans I’ve ever met, and Thelma is so knowledgeable and professional. Extremely happy with my experience. I will definitely be returning and referring!

Feb 05, 2024

Very impressed with the services and staff. Communication is effective and rescheduling is a breeze.