Spa West

Jan 05, 2025

My husband and I went here to celebrate our Anniversary. We were very happy with our services by Brad and Megan. They were very professional and gave us amazing custom massages . We booked the spa party it was nice having our own private room . The food was delicious and fresh . Our experience was definitely positive. I would recommend to others and we will be coming in again .

Nov 05, 2024

Cindy gave me a great haircut. If I were local I'd be a regular. It's hard finding someone who understands curly hair.

Aug 05, 2024

We had a spa party for my bachelorette at Spa West and it was the best! We loved the private lounge with our drinks and snacks and the cute bachelorette decor they added to the lounge! Our massages and facials were excellent and all of us girls had a great experience. They went above and beyond for us.

Jul 05, 2024

I highly recommend the massage therapists at Spa West! Just had the best massage ever and I feel so relaxed! And the front desk staff is knowledge and bends over backward to accommodate their guests. Clean and the refreshments are wonderful!

Jul 05, 2024

I threw a party here for a total of 5 people. I go to spas pretty regularly. Here are my thoughts. Pros-Massages and facials were good. Drink and food selection were nice and plentiful. All the therapists/techs we had were great. The 90 minute services option was good value. Cons-I waited well over an hour for my first service. There were only 4 therapists to cover the “party”. It lead to me waiting over a hour and sitting by myself for 30min prior to me going to the front to see what was going on. I had multiple calls with the facility prior to our arrival and during none of the calls was it indicated that the people in our party would have extended wait times. When I asked about my wait time, Cheyanne responded very rudely. Telling me “this has never been an issue before!” This definitely dampened the experience. I did indicate on the phone that the person we were celebrating wanted us to have time together, the place could have corrected me then and set an appropriate expectation. The express pedicure is not a good value for your money. The tech was very nice, however. They could not check us out in 1 transaction. It took an extra 30 minutes for me to check out. There was an added 20% gratuity to each of our visits that we were charged for prior to receiving any services. While I respect that people should tip for services like these, that should depend on the quality of service we receive. Tipping prior leads to lacking service. l will not be back to this location. I gave a 3 star rating simply for the therapy staff. The place was very unorganized.

Mar 05, 2024

Best Buy in town

Mar 05, 2024

Do not waste money here. Awful

Mar 05, 2024

Ralph is a true healer. He should be booked Solid! -Linda Divine Grace Retreats

Mar 05, 2024

We wld go back any time!! We visited from Louisiana and met up with some friends & wanted the 4 of us to have a relaxing day together....man did they deliver! The snacks, mimosa bar, the gals doing the treatments...it was all fabulous! Don't let the location throw you off...this place is LEGIT!

Feb 05, 2024

Beth is the best!!

Feb 05, 2024

Don't let the parking lot fool you! The place is amazing with amazing girls! We had a couples spa day. 4 of us total from out of town wanted to hang out together and have a relaxing day. Spa West did that for us! We had our own private lounge that included snacks and mimosas. There were showers, lockers and a sauna in our lounge. We all had massages and facials. In between our services, we met in our room, had a drink and a laugh and went to the next service. Courtney did my facial and it was one of the best facials I have ever had! Megan is a great massage therapist. She made me feel very welcome and relaxed. It was such a great experience for all four of us! Would definitely recommend to anyone !

Feb 05, 2024

Great massage from Beth yesterday. My husband & I got the 8 minute couples CBD healing massages. He had Denee & gave her rave reviews too & we both used the saunas in the locker rooms. A bit tight but worked well. The ladies lounge was nice & relaxing and the salon area was nice too. Would definitely cone back here again again

Feb 05, 2024

The facility was very cozy and calming. Mikey was terrific and ver personable, would definitely go back.

Feb 05, 2023

*Update* The owner called, apologized profusely, and rectified the situation. Thank you very much!

Feb 05, 2023

I’m only give 2 stars because the staff was friendly and location was clean…. But the technical skills were not there and definitely not worth $95 dollars I went there on Mother’s Day and had a friendly masseuse her name was Christine I believe. We where running late which I know is our fault but my massage was only 30 mins, on top of that it just feel like she was rubbing me down. She was not hitting no muscle groups what so ever. I did not feel relaxed like u have at other places. I feel ripped off and will not return when I visit Reno again.

Feb 05, 2023

My boyfriend and I come here any time we’re in Reno for a massage, they’re absolutely amazing. Really nice facilities also. Highly recommend

Feb 05, 2023

Spa west doesn't honor their cancellation policy and will charge you regardless plus more than the original service cost. Literally go anywhere else for a massage.

Feb 05, 2023

Staff and massage therapists are all amazing, friendly, and welcoming. The facility is clean and snacks and flavored water are provided in locker rooms. I love coming here!

Feb 05, 2023

Absolutely lovely place, sophisticated, and earthy, Ralph, my therapist, was extremely professional, and is an intrinsically gifted healer

Feb 05, 2023

Comfortable and professional.

Feb 05, 2023

I love it there. Very “fancy” and great way to take care of yourself.

Feb 05, 2023

My partner and I always stop by here to get a couples massage when we stay at Reno. It's a beautiful facility with great amenities. This is the third time we had massages here and this time they were okay but the first two times they were way better. It just depends on the massage therapist that you get. Staff is super sweet and attentive and even after an overcharge they were quick to fix it. Definitely recommend and will be coming back!

Feb 05, 2022

Awesome massage session! Sierra was very attentive and accommodating! She made sure to ask me if I'm ok with the temperature of the stones and such. Sierra also massage me per my request of gentle pressure! We'll surely come back again!

Feb 05, 2022

Good everything.

Feb 05, 2022

I have been going to Karen for years to get my hair done. She is the best there is. I've recommended many of my friends and they all love her. If you're looking for a great stylist ask for Karen!

Feb 05, 2022

I have never been to this Spa my son gave me a gift certificate I called 2 weeks in advance for a pedicure. The day of the appointment I arrived on time and was told I did not have an appointment. The girl at the front desk told me the manager would give me a call which never happened. Very disappointed in the unprofessional way it was handled. I will try one more time as my son wanted me to use his gift. I made another appointment today we shall see if that works.

Feb 05, 2022

I love this spa. I have been a member of Spa of the West for several years. What keeps me coming back is the wonderful staff, especially Amber, the Manager, Courtney, Lead Esthetician, and Everyone else. The spa is very clean, and serene. The services and products they offer are top shelf.

Feb 05, 2022

Melinda did an amazing job and the prices are incredibly reasonable for the level of service. Prepare to be pampered.

Feb 05, 2022

Spa West is a great business. Christine did my deep tissue sports massage and was very helpful and professional. She gave a great massage and helpful wellness tips. I would highly recommend her and will be requesting her in the future. This was my first massage at this business abs I was impressed at their service and pricing.

Feb 05, 2022

The first time. Getting a spa place.. All the staffs was nice.. The lady who gave me. The Massage. Did a good job.. I can't wait go back soon

Feb 05, 2022

The greatest spa I've ever been to in the country. I'm a massage addict and I'd fly to Reno NV if I had to move, just visit Spa West. Staff is Always nice and professional. Highly recommend!!!