Planet Fitness
5
4
3
2
1
Review highlights
"… . The young lady at the counter looked not interested in doing anything. All the machines that maybe one worked as we needed them to. I would use this facility again."
"I love the staff at this location but the facility lacks love from management."
"Great place people mind their bussines and i work out in good environment.."
Overview
Categories
Spa
Directions
10861 Gateway N Blvd
El Paso, TX, 79934
Phone number
Call: (915) 822-1002Website
View websiteHours
Sunday
7:00 AM - 7:00 PM
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
12:00 AM - 9:00 PM
Saturday
7:00 AM - 7:00 PM
Reviews
Jan 30, 2025
Great place
Jan 30, 2025
no hot water in a shower.
Jan 23, 2025
I’ve been coming to this site for over a year. Staff is ALWAYS on cell phones , no greatings and paper seams to be a supply issue for cleaning equipment . Also just say 2 employees throw trash bags over the dumpster and shrugged and walked back in. I have also tried to use the black card members area to use machines but after reserving it takes 5-10 min for the staff to turn on the machines for use . Owner what is happening with your staff?
Jan 23, 2025
Very good service providers, no obnoxious "We Go Jim" dudes, no filmers, and no legitimate judgers. The Supervisor Chris was extremely helpful regarding information and providing services. Would recommend
Jan 16, 2025
I've been coming here for many years. I'm talking like I'm a very dedicated gym goer. I am there at least 4 to 5 times a week every week. i have seen this place before the remodel and the employees in and out of this place with that being said.I really wish they would fix the bathroom sinks and hand dryers and stay on top of reupholstering the equipment. This place has been under better management in the past. I don't know what's going on but some improvements are definitely needed. The cleaning lady is awesome. She's very nice and I'd like to acknowledge her. This is still my favorite gym, but I wish it was the immaculate gym that used to be. The managers need to pay attention to details. There's no reason why the bathroom sinks should be broken for half a year now.
Jan 16, 2025
Los aparatos en muy buen estado y limpios
Jan 16, 2025
The ambient here has soft lighting. Where no one really looks at each speck of imperfection. Unlike other gyms the bright lights are way blasting into every judgmental eye.
Jan 09, 2025
Jan 6, 2024 Monday morning at least 9-10AM gym peak hour, the men's bathroom area is under a "Sealed" cleaning. I understand you come 9 to work, but couldn't you choose a better timing than this? And it has to be locked down? You are the only one in the nation doing this👍 The shower water temperatures are not stable, some are always colder.
Jan 09, 2025
Place needs work, mens bathroom, tile cracked, hole on back of it. Benches to lift weights badly cracked, one bench dosent even go up. Pretty sad, it use to be well kept. They told me to talk to manager, that realy dosent help. Employee always on the phone, not doing there job. I stay two hrs, my work out. I go four days a week. And go to other planet fitness the other 3-days with friends. The other plant fitness are different, they tell you good morrning, good afternoon, have a goodnight. This one has changed alot. I go to work out, good machines. Help you lose weight. Jog. Theres no lines to use them, like crunch.
Jan 06, 2025
Came to this location as a guest. Very clean. Everyone is wiping down machines. Even though it was a peak hour, all the machines and equipment I needed were available. Wasn't as crowded as I thought it would be.
Jan 06, 2025
The gym was one of the busiest I have seen and the machines I used worked well and the place was clean. I really liked the parking lot and trees and landscaping around the place. It had bigger tv screens than most and the spa area was more separate than some with its own music and lounge area for decompressing. They also had a nice schedule for orienting people to proper use of equipment and workouts. On the downside, there was no signage warning me there was no hot water so I stood in the shower freezing waiting for the hot water about 10 minutes wasting water. I did not like the placement of the dressing rooms and there was no hooks or even a chair to set things on or drape clothes muck less sit on. Also no water in one of the sinks and there were no water bottle fillers with the water fountains.
Jan 06, 2025
There phone is off, I call to see if there open today. It just hangs up. I arrived after work at 4:03. There open, but not answering the phone.
Dec 06, 2024
Bullshit this gym is not 24 hours. Crap I paid for a membership for 24 hours so I can go werever I want to go
Dec 06, 2024
Great fun young man named will an excellent employee always looking to see how to help goes the extra mile every time!!
Dec 06, 2024
Liked the upgraded machines and over all good gym. However, not having hot water in the showers is not very pleasant. Specially with the winter approaching
Dec 06, 2024
Muy buen gym muy limpio los de limpieza siempre muy amables y trabajando cintura y Javier siempre limpiando los de enfrente siempre en el cell
Dec 06, 2024
Muy bueno el gym,contenta con todo el personal en general,el personal de limpieza siempre limpiando toda el area.la muchacha cinthia y el sr:javier aparte que siempre estan en movimiento tambien muy amable los dos.la limpieza motiva a seguir visitando.muy importante.
Dec 06, 2024
SOLDIERS BEWARE. I deployed in 2022 and brought my orders to this location to have my membership cancelled. Almost a year later and living in a new location I realized I was still being charged. I called to complain and was denied cancellation unless I visited in person or mailed a letter. I was given a managers phone number and after a decent discussion of the situation with him I was assured by him my membership had been cancelled and he was sorry for the inconvenience. It is now 2024, while searching through my bank statements today I see I am still being charged. The front desk all the way up to management has failed to resolve this issue on multiple occasions costing me hundreds of dollars. I DO NOT recommend this location to military members. Save yourself the time and money and workout elsewhere.
Dec 06, 2024
Some new machines some more could use repair. But overall good gym.
Dec 06, 2024
The showers are super cold no hot water comes out of it and the shower curtains are nasty
Nov 06, 2024
Haven't had hot water in over a month here. This location is mismanagemed, and used to be managed correctly
Nov 06, 2024
The manager was super nice and helpful he assisted me in my membership I was not having a good day and I left in a better mood he has great customer service 🙌🏻
Nov 06, 2024
Updated review, includes photos. Was better before they remodeled. Now people at the front desk are always on their phones, men’s bathroom always smells terrible and one of the urinals is always broken. On top of this, the gym equipment takes forever to be repaired. One of the pictures shows a cable that’s been broken for months. I came in today to find another broken. After this, I decided to update my review. Thankful for the new equipment but come on. Why can’t they fix the equipment that’s been broken for months? So sad. It was way better before. Whoever provides the reply, please don’t contact me. That is pointless. Contact whoever needs to fix this at the center.
Oct 06, 2024
Some of the equipment is faulty and is hard to adjust. Employees seem like they really do NOT want to be here, but o kind of get that. What really bothered me is how absolutely unclean the bathrooms are. The toilet seats are all off to one side. Literally all of them. And there is toilet paper ALL over the floor. I don’t think the counter tops have been cleaned even once this week. One of the sinks and one of the hand dryers do not work. I was kind of shocked actually to find that there was soap in the dispenser. And there’s no toilet seat covers. People are sweaty and gross using those bathrooms, seat covers should be a must.
Oct 06, 2024
They have new machines. And it's pretty up kept, for the most part.