Nava Health & Vitality Center

Feb 05, 2025

My nutrition Jessica is so encouraging. I love when I get on zoom with her. She gives me great tips and she cheers me on all the time. It makes my day flow positively. She is very knowledgeable and has a sweet spirit. She’s a keeper!

Jan 31, 2025

Mira the massage therapist was amazing!!!!

Jan 30, 2025

I had an awesome massage with Zeke , always wonderful!!!

Jan 30, 2025

Iv, massages and facials are where you need to be. Front desk staff is amazing too

Jan 30, 2025

Love the staff here. Everyone is always so helpful and friendly. Never disappointed with my massages

Jan 30, 2025

My massage was great. Zeek is amazing and the front desk staff are always so welcoming.

Jan 23, 2025

Garrett, an NP with Nava was AMAZING!! Super knowledgeable and extra compassionate. He did my pellet insertion and I will be requesting him for my future insertions!

Jan 16, 2025

Corey was The absolute best massage I’ve had in many years and the conversation was great too. He is articulate knowledgeable and very skilled with his hands.

Jan 16, 2025

Ericka did an amazing job with my message. I highly recommend her!!

Jan 16, 2025

Everyone at the office is helpful and joyful. Always welcoming. Massages are great. Jake worked my problem neck like you expect from a professional. Winnie at the front desk is so pleasant and professional and always assures I get the most from my membership. One reason I come back to this office.

Jan 16, 2025

I would like to warn anyone seeking proper medical care from company whose management and leadership values their clients NOT to come here. As 2025 I am no longer client here. I was a client for few years here and things went well until 2024. Unfortunately there are serious deficiencies and incompetence at the leadership levels in Nava. Constant miscommunication and unclear protocols all related to several health issues they took the lead to treat on. They are focused on the money grab instead of quality. Several emails asking leadership to lead and rectify all the issues but crickets from them. Since most or all insurance companies dropped Nava, their revenue model is in jeopardy. They released a lot of employees and appear more thirstier than ever. They sure do contact me about money but not about my treatment. I would like to shout out the nurses who try to do a great job despite the poor management they are faced with. You are the true superstars that keep Nava afloat. Save your time,health and money Go elsewhere

Jan 16, 2025

My message with Mara was amazing. I left feeling like a new person. Acupuncture session was good too with Patty.

Jan 16, 2025

Run from this place. I was once a champion for Nava however in 2024 that place has turned for the worse. They want your money and could care less about their clients health improvements. My treatment is still unresolved. I am taking my health matters to other medical specialists Unexplained and inconsistent service Dropped from multiple insurance companies Poor management oversight at the corporate level Poor communication The list goes on and on regarding their continued incompetence and unprofessionalism Save your time, money and health. Don’t come here Shoutout to the nurses. You are amazing m. The only true light at this horrible place.

Jan 16, 2025

very fine very attentive to my cousin always things are OK with me and they know me by first name

Jan 09, 2025

I am a single mother who trusted this company to help me prioritize my health. During this process, I used multiple cards and accounts to make it work for me, making it very clear that these cards were for one-time payments only. I provided one specific card for my recurring monthly $99.99 payment. However, the company has charged multiple unauthorized amounts to my Federal, WEX, and Chase accounts—charges I did not approve. I contacted them before Christmas and again today, explaining the issue both times. Each time, they assured me that they would escalate the matter to billing and claimed they did not have the other cards on file—this is untrue. Within minutes of each call, additional unauthorized charges appeared on my accounts. I recorded every call and informed them I was recording. Despite this, they continue to provide false information and fail to resolve the issue. While the doctor and the lovely staff member who reviewed my blood work and nutrition were helpful, the billing department is corrupt. The representatives who handle customer service calls are either misinformed or dishonest, and they do not communicate effectively. In conclusion, although the medical and nutritional services were satisfactory, the company’s billing practices are unacceptable. I cannot trust this organization with my financial information and do not recommend their services.

Jan 09, 2025

Massage Therapy with Ericka at NAVA Health - Columbia, MD was absolutely AMAZING! I was so energized after my massage. She is very knowledgeable and has incredible massaging techniques in her toolbox. I will definitely see her again, and again.

Jan 09, 2025

Poorly run. Empty promises and nonexistent customer service. They are so bad it’s almost like it’s intentional. I called in 3 times to get a prescription refilled and it’s still not filled. To refill a prescription you need to leave a message. You can’t talk to a live person unless you get an operator at a call center. No way to get to a medical professional. After you leave a message they may or may not have it filled. You’ll only know when the prescription doesn’t show up. Call in to check? That’s right you’re not worthy of speaking to a medical professional. They will tell you they will call back or would like to get in touch to discuss but they never do. I highly recommend trying any place other than Nava Health. Update: Love the response.

Jan 06, 2025

Always a wonderful experience!

Jan 06, 2025

Christine hydrofacial was incredible! My skin feels like a baby’s butt. I’ll be back in 4 weeks

Jan 06, 2025

Don't just don't. Many places do this kind of work-- save your time, money, and energy. This organization can't keep employees-- when the ones there show up for your telehealth appt-- "late" and unprepared-- spend time in your appt while you get to watch them read the file-- they should have read beforehand. Then file your insurance wrong. Then when you try to reach them, spend 3x times before getting a person that can help you try to find a resolution to their errors. I'm not sure what is going on here-- after giving more than 4 chances... sadly minus-stars if I could. This place is a cash grab, employee turn over mill-- its a mess. Sorry not sorry. Take good care of your health-- just not here.

Jan 06, 2025

Front desk service, acupuncture, and massage are all wonderful. Great experience!!

Jan 06, 2025

Great customer service! And experience with acupuncture is wonderful

Jan 06, 2025

Great service and great people!

Jan 06, 2025

I thought i was done leaving reviews for Nava but once again I've been hit with price adjustments. Prescription went from $90 to $120 and monthly service fees effective Jan 1 will increase. They give you perks but if they are giving perks why increase the monthly membership fee. Now for customer service I called at 10 to order prescription I was told membership fee could applied. I called back at 2:30 only to be told no we don't do that anymore. Get on the same page, please. It's frustrating and annoying.

Jan 06, 2025

In the past 6 months since I’ve joined, it’s been a disappointing experience overall. The acupuncturist and nutritionist are great, but they are no longer covered by insurance. Do not make the mistake of buying annual membership over monthly. I could have saved myself alot of money and frustration by now.

Jan 06, 2025

I’ve been a loyal customer of Nava for 10 years, but it’s clear they don’t seem to care anymore. Their customer service is slow, unresponsive, and unable to address concerns effectively. On top of that, the company seems completely unclear about the direction they’re going. They changed their pricing with no notice, despite promising unlimited services through the end of the year. Less than two months later, prices increased again, and now they’ve introduced a new membership plan for the new year—seemingly forgetting their prior commitments. It’s frustrating to see this lack of care and transparency after being a customer for so long. I’m seriously questioning whether it’s worth continuing with their services. I hope Nava reevaluates its priorities and starts treating its long-term customers with the respect and consistency they deserve.

Jan 06, 2025

More focused on profit than patient care.

Jan 06, 2025

Patty and staff are awesoome From the very first intro to the proceedures they go above and beyond expectations

Jan 06, 2025

The NAVA center in Columbia, Md was exceptional! Friendly services through and through!

Jan 06, 2025

The entire staff is focused on my needs. I feel like they know the meaning of “customer service” which I find lacking in many businesses today. I am thankful for all they do for me 🤗💚

Jan 06, 2025

Wonderful acupuncture session. Friendly, professional and completely relaxed afterward.