Mill Street Body & Soul Day Spa and Salon

Aug 05, 2024

It was not the relaxing experience I was looking for. The products used had a less than desirable odor as well as the studio. Do not recommend and will not go again.

Aug 05, 2024

Unfortunately not a good experience. Arrived to esthetician smoking a cigarette. Water canister on steam machine very questionable. Anxiety provoking.

Apr 05, 2024

This business is amazing!! It was the best massage I have ever had. Priced wonderful for the service. Friendly & professional staff. I definately will be back !!

Feb 05, 2023

I had a pedicure here. A beautiful historic building, and very clean. Jessica did a great job!

Feb 05, 2023

Kaelyn is always friendly and does an amazing job !!! Highly recommend him !!!

Feb 05, 2022

A great and relaxing atmosphere, very informative staff and excellent customer service! And of course a big variety of skin and body treatments...pamper yourself, visit Mill Street Body & Soul Day Spa and Salon!!!

Feb 05, 2022

Cleanliness, Kindness, Respect!! I absolutely love my girl Jessica. My experience is wonderful EVERY SINGLE TIME! The spa is clean while the atmosphere is calming. She demonstrates professionalism while performing the services that are being requested. Always. Not once have I ever felt unwelcomed or uncomfortable. She answers all questions you may have. She always goes the extra mile to make sure you’re satisfied. I’m so happy I found her and I will forever recommend her to others and I will continue to get dolled up and FABULOUS at mill street!! Thank you so much, Jessica!! You’re very much appreciated! ♥️

Feb 05, 2022

Everything including atmosphere make it relaxing. The service can't be beat. I get all my haircuts done here.

Feb 05, 2022

Great hair cut!

Feb 05, 2022

I treated myself to a Groupon for a facial and a massage. I was warmly greeted by Bev, who gave me paperwork to complete, and chatted with me for a few minutes. She was also my massage therapist, and she was fantastic. She kept the conversation light, and even showed me some stretches I can do to help keep my hips from being so tight. My facial was with Jessica. She walked me through the process, and we discussed skincare among other things. She was also quite friendly. She gave me some tips and advice, and explained what she was using and why. And when it was over, my skin was glowing. She took ten years off my face. I highly recommend Mill Street Body & Soul Day Spa and Salon, and cannot wait to book myself another session.

Feb 05, 2022

I've been getting my eyebrows waxed for years. This was the gentlest wax I have ever received. I will definitely be coming back again!

Feb 05, 2022

Preface – This was my first facial in VA so perhaps they do things differently here. However I’ve had multiple facials in multiple cities and states and never have I had such a horrible facial. Pro – Estheticians was friendly and kept me informed of all products she was doing in real-time. I find many people have unreasonable expectations of service so here were my expectations going into the “spa” for my 90-minute facial - judge my reasonableness for yourself. 1. Be on the table for 90 minutes 2. Relax/comfortable, 3. Have a scalp massage, 4. Have multiple products applied with various methods (brush/fingers/sponges) 5. While waiting for products to set get a hand/foot massage and/or hot gloves, 6. Warmth, 7. Lip balm/treatment and 8. Extraction. Upon my arrival she notified me that the 90 minutes advertised includes check-in and -out times but actual facial would be closer to 70 minutes (which was in my favor as I had a schedule conflict and was going to request shorter time) I had paperwork completed, 2 bathroom breaks and actual facial, and I was out within 60 minutes. When I was shown to the room the first thing that was said to me was “oh this pillow is here because there is a dip in the table”. (Red flag #1 – I overlooked this as it is COVID and small businesses are struggling so let me be empathetic but seriously who wants to lay on a table with a dip/pillow under them for 70 minutes?) All the products applied to my face started at 34 degrees which caused me to tense every time – this was literally the only facial I’ve ever experienced where I was dreading the next step and was hoping the next would be the last. Only one product application was used with a brush (lasted 30 seconds). The water she used to initially clean my face wasn’t even lukewarm and the first towel she applied to my face she said “ok here comes the warm towel – well kind of” yes this ‘kind of’ was just a wet towel with one tiny warm spot (maybe the size of a half-dollar). For the next 50 minutes I kept telling myself “you only spent $40 on this you can’t expect perfection”. I had to put my hands under my body as the room and table were freezing and there was no heated blanket really the only heat was from the steamer – had I known I was just going to lay there for 3-6 minutes while waiting for the product to set I would have worn my sweatshirt and coat and brought my laptop to work while laying there. Zero extractions were made, no lights were used however the steamer was utilized. Had I remembered I actually paid $71 for this treatment I would have called Groupon from the spa to demand a refund. I love Aveda products and all my Aveda facials have been spectacular this is NOT an Aveda standard facial (I do believe these were their products). Of my 8 expectations – only one was met – Scalp massage (which was amazing). I see on their website now the lip service is a $3 upcharge so this clearly is NOT included in the facial and would be unreasonable for me to include as an expectation. This was the worst facial I have ever experienced in the last 15 years.

Feb 05, 2022

This place is extremely clean and professional. I went for a wax and was treated like a queen. She explained the process and made me feel comfortable. Gurl, if u looking for a good place this is it. Already setup my next appointment.. kindness and cleanliness are worth it all. Plus it was inexpensive for the service I got!!!.

Feb 05, 2021

Excellent service. I got a bikini wax and the staff was very patient and kind. I will definitely be coming back! Totally recommend to anyone who’s interested in getting waxed.

Feb 05, 2021

Massage was great

Feb 05, 2021

When I walked through the doors of the spa, I expected to be welcomed with relaxing music and heavenly smells of essential oils. The building was cold. The owner was neither warm or welcoming, she did not introduce herself and her mask was hanging down below her nose. She handed me a clipboard and asked me to have a seat....so I did. A few minutes later a door opened and the massage therapist stepped out of the room. Moments later her client came out, and they completed the transaction and he left the building. She made eye contact with me, but did not say “hello”...or “I will be right with you”. She went back into her room to clean it, and she came out with her arms full of laundry. As she walked past me she said, “I get so sick of cleaning all the time.” Wow. Did she just really say that???? She returned to her room, finished turning it over and came out to get me. She did not introduce herself, she took my clipboard and asked me, “What are your problem areas?” I answered, “shoulders, neck and lower back.” She said, “You and everyone else.” She then decided to tell me how she is tired of wearing masks and tired of Covid...having no idea that she is complaining to a nurse. Furthermore, I am there to relax, not to listen to my massage therapist complain. The massage was fine and I left a 20% tip....but that was not a spa. There was a layer of dust on everything. The desk where I checked in and out was a mess. Needless to say I will not be returning.

Feb 05, 2020

Amazing place! First time there today but will definitely be back!

Feb 05, 2020

Beautiful building, terrible service. I was given a gift certificate for a massage and pedicure. I had. 9:30 pedicure appointment and the spa was locked up when I got there at 9:25 (sign said spa opened at 9:30). At 9:40 I finally left and as I was driving away when, someone arrived at the door. I said I had a 9:30 appointment and she said she hadn’t been there in a while and didn’t know but had “just come over.” I went in and she got me set up in a chair. The seat was so deep that my back could not quite reach the back of the chair so I could not feel the massage unless I held myself back tightly. She did not ask me what length I wanted my toenails, but begin cutting and I had to ask her not to cut them but only file. She did my pedicure in 20 minutes flat – a record in my experience! She never even introduced herself and I don’t know her name. Not exactly what you would consider a spa experience or remotely professional. When I had come for my massage, I wandered around the building trying to find someone since there was no one in the reception area or instructions of what to do. I finally just sat down in a chair and 10 minutes after my appointment time, my massage therapist came by and told me he would be out for me in a couple of minutes. We started late but he did give me the full hour and did a decent job. However, he was very chatty and seemed distracted so he did not get to all of the areas that I had asked him to. I would not come back here or recommend it to anyone. I just took pictures of my toes as soon as I walked out and I wish I could post them here so people could see the quality of what I just got. It is one of the only times in my life that I did not even leave a small tip. I am so disappointed!

Feb 05, 2020

I called a week ahead to make an massage appointment for when I would be visiting Staunton. I was 15 minutes early and waited 30 minutes. The salon/spa was closed. I called the number, left a message, and returned to the hotel. I was disappointed not to be able to receive a massage. I hope others have a better experience.

Feb 05, 2020

I had such a great time today getting my hair done. I haven't had a hair cut for a really long time and my stylist, Savannah, gave great recommendations to help restore the natural beauty of my hair. She was very bubbly, and skilled at what she did. I decided that I was going to get bangs, and she did amazing. Highly recommend!! :D

Feb 05, 2020

Jessica and her staff are extremely professional and a pleasure to "relax" and get services with. All of her staff are extremely professional and treat their clients with dignity and respect. I highly recommend Mill Street Spa

Feb 05, 2019

Excellent service!!! I had my hair cut, a pedicure And the BEST massages I've ever had!!!! Ask for Kristie!..... Fabulous

Feb 05, 2019

Extremely happy with my services. Received a massage and a facial. Both were quality services. Will go back.

Feb 05, 2019

Had a great experience today the facial was so relaxing the atmosphere and services was great

Feb 05, 2019

I was kinda nervous for my bikini wax but I was welcomed and made very confortable! I’m going back for my touch ups and a facial as soon as I can. ⭐️⭐️⭐️⭐️⭐️👌🏾

Feb 05, 2019

Wonderful staff. made me feel very relaxed

Feb 05, 2019

great place

Feb 05, 2019

waxing services are EXTREMELY overpriced and poorly done. I was new to the area and someone that gets regularly waxed. I was VERY let down by my experience here. I should have known from the start when I asked which way to lay on the table, and she told me it didn't matter. It absolutely does matter in terms of lighting and being able to see the hair! The lighting was SO poor in the room, I laid the way that she could get the best sight of the hair. I went in for a Brazilian, and left with hair still ALL over, and charged $85.00. I come from a very large city and have NEVER seen that kind of price. I called my previous waxer in tears because I was so frustrated. After discussing with her it was determined that whomever attempted my "Brazilian" was using soft wax, which is a very outdated way to do a Brazilian. If you are looking for a quality, up to date with products, place to get waxed, THIS IS NOT IT, RUN!

Feb 05, 2018

I had a manicure done here recently as part of a bridal party, and one week later it's still going strong! The staff was very friendly & attentive with our group the entire time. For those in the party getting both manicures & pedicures, the staff moved very quickly & efficiently to ensure that everyone was done on time. My manicurist did a fabulous job & I also discovered my new favorite OPI nail polish color -- 'DS Reflection'. Will definitely visit again if I'm ever back in town!!