Massage Envy

Nov 06, 2024

Honestly, the worst massage I have ever had! I wanted firm-deep tissue, and typically get a firm, deep tissue or sports massage once a month from other places but had a gift card for massage envy. First of all, my 60 minute massage was 45-46 minutes, not 50. Second, it was not full body. My upper arms and legs above the knee were completely ignored. The parts that weren’t ignored were massaged terribly! He used insane pressure but at improper/painful locations and with poor technique. I woke up the next day with a pinched nerve in my shoulder and bruises LITERALLY on my spine, upper outer neck (looks like I was strangled) and outer ribs. All locations that should not be directly massaged with firm pressure. I cannot stress enough how horrible the massage was! My physical therapist who I saw the day after was in disbelief when I told her about my experience and she saw the bruises. She urged me to file a formal complaint as a massage such as the one I received could cause serious damage, especially if performed on an older individual. I wish I had just scrapped the gift card .

Nov 06, 2024

Invited to a Couples massage and the massage therapist mistakenly hit the “Panic Button” which brought the front attendant to the door with a loud knock and interruption- Bad massage Bad membership policies I would suggest a professional spa to anyone looking for a good massage.

Sep 06, 2024

This is the second time I’ve been charged for services I did not receive from this location. They haven’t been able to refund me and continue to steal money.

Jun 06, 2024

Mfs kept charging my card after saying my membership is up in April of 2024

Mar 06, 2024

I'm absolutely in love with this spa! As a regular customer, I can confidently say that every masseuse here is incredibly skilled. Some have even been able to completely relieve my back pain. After bruising my back playing golf last week, I struggled to walk upright for days. Thankfully, Mary worked her magic during a 90-minute session, and I felt 90% better afterward. This spa is truly a hidden gem – the healing touch they offer, especially considering the prices, is unmatched in Palm Valley. I wholeheartedly give them 5 stars!

Feb 06, 2024

Amazing stretch, very knowledgable of the muscle of the body. Communicated very well the process.

Feb 06, 2024

Appreciate that massage envy will text to remind you of appointments. They always do their best to try and accommodate your request. My therapist does an incredible job at working with my muscle and back issues. Thank you

Feb 06, 2024

Enjoyed Maddy’s professionalism while enjoying my Microderm Infusion. Always enjoyable

Feb 06, 2024

First time going to Massage Envy and I’m so glad it was the Sugarhouse one. I booked my appt fairly last minute and was so impressed with the responsiveness and treatment I got from everyone there. JR individualized the session to meet my needs and my shoulders have not felt this good in a long time!

Feb 06, 2024

Friendly staff, fantastic therapists, great location. It doesn't get any better than this particular ME

Feb 06, 2024

Great location The staff is very friendly and the therapists are great.

Feb 06, 2024

Great massage

Feb 06, 2024

I am so happy I met Mercedes Debaerien. She just made everything much easier. I received great service. Mercedes delivered everything that she promised and I just love her. I only wish I could make time to see her more often. Her kind aproach makes me comfortable and relaxed. Truly an amazing person. I wish she would be working for me. Best of luck. Warm regards. Alex.

Feb 06, 2024

I had a wonderful experience and enjoyed the friendly staff and clean/quiet atmosphere.

Feb 06, 2024

I have been going to the Massage Envy in Sugarhouse since 2016. This location has had amazing and talented therapists since the beginning! My favorite therapist now is JR. Not only is he professional and kind, he gives excellent deep tissue massages that have me feeling rejuvenated for multiple days after.

Feb 06, 2024

I went in for a facial the other day and had the most amazing experience. The arm massage that was included was incredible, my skin felt great afterwards. I was super relaxed and the front desk was super helpful with booking future appointments. I will definitely be going again soon!

Feb 06, 2024

I work at legacy village at an old folks home. My favorite resident signed up for this place. She can't even get out of her wheel chair. She never got anything from this place. They took $2000 from her. She did sign up for a plan but she's in bad shape. We have been trying to get a refund but no luck. This place is bad. Hope they can refund her. Please and thank you

Feb 06, 2024

It is always such a pleasure to visit Massage Envy. The staff is always very gracious and professional. I would suggest using Massage Envy. I have gone for all of the services they offer and have been very pleased.

Feb 06, 2024

Jordan who specializes in the stretch massage is incredible! He has taught me so much on how stretching can truly change your body and I always feel relaxed yet strong walking out of there! Highly recommend him!

Feb 06, 2024

LOVE LOVE LOVE this location!!!

Feb 06, 2024

Levi is amazing! He squeezed so much into an hour!

Feb 06, 2024

Massage Envy - Salt Lake City has been a great place to get massages since manager, Melanie has been in charge. She does a great job in caring for the customers and she is very prompt in reply directly to customer inquiries. Way to go Melanie! Great Job!!!

Feb 06, 2024

Mercedes has been a phenomenal and a(n) amazing person she was able to answer all my questions and give me the best advice. I’ll recommend her to many of my friends and family.

Feb 06, 2024

Sadie was amazing and provided an excellent experience for me.

Feb 06, 2024

Staff is friendly!

Feb 06, 2024

The therapists are very professional and competent. I have been much more than satisfied with each massage and facial I have received there and I will continue to go back for the health benefits my body needs!

Feb 06, 2024

This location is the BEST Massage Envy in the Salt Lake Area!! Totally worth the drive. Their cancelation texts are effective, Their staff friendly. And their therapists Top Notch!!

Feb 06, 2024

This place is Hands 🙌🏼 down my favorite spot in Salt Lake to get a massage. The booking is always seamless with the help of Mercedes, who is so pleasant to work with. Thorough and always quick to respond when I need a massage booked last minute. Thank you Mercedes and Massage Envy! Love you

Feb 06, 2024

William was so great and welcoming as well as all the staff! I had a great relaxing massage! Highly recommended!!

Feb 06, 2024

William, Mercedes, and Hannah at the front desk do everything they can to book convenient appointment times. Send them a text and they will answer quickly. Yes, this isn’t a place you can walk into and get a massage right away…but it is definitely worth the wait! We schedule our appointments a month ahead and are rarely disappointed. The therapists are skilled and responsive practitioners who are very professional. JR, David, Perla, Shawn, and Lisa will leave you feeling fantastic!!