Massage Envy

Jan 15, 2025

Elena is the best!! Finding a good deep tissue therapist who can help with chronic pain has been amazing. Highly recommend Elena's massages.

Dec 05, 2024

Scheduled for a self care day. I booked with Giana and this was my first time at ME. The massage therapist kept scratching herself throughout the entire massage & I found it hard to relax knowing her fingernails were scratching her dead skin cells and then put back on me- over and over again. Unprofessional and a little gross in my opinion.

Nov 05, 2024

Clarissa, Jasmine and Melissa treated my sister with so much disrespect. I heard them arguing with her on the phone and I could not believe my ears. They were so unprofessional and so argumentative. I have been in customer service for over 25 years and I have never heard a customer be treated with so much disrespect. I will be filling a complaint with the better business bureau. There was no need for them to yell there was no need for them curse and be so passive aggressive. They do not value your business there. I highly advise anyone to not come here. These people are just horrible. The franchise manager really needs to reevaluate the staff in charge. O stars.

Oct 05, 2024

Absolutely one of the best massages I've had thanks to Gerardo 🙏 whole staff was very friendly and Jessica was very helpful thank you:)

Sep 05, 2024

Sabrina is a sweet and caring massage therapist(sorry if wrong title). I have been steadily going to her the last couple of weeks for prenatal massages; Sabrina helps me so much with all ailments and puts me to sleep. Which is crazy helpful during pregnancy. She is definitely the GOAT! I could go on but I hope you get the picture.

Sep 05, 2024

Set an appointment with Jessica, she was very professional & Kind. She answered all my questions with great knowledge. Thank you Jessica for all the help today - Christine Cervantes

Jul 05, 2024

Amelie is just wonderful! For every facial session I get I make sure to request her personally. She goes out of her way to make sure I'm comfortable every step of the process. She always has a sweet, positive attitude and always follows up with how my previous treatments went. This makes me feel special that she remembers her clients. She makes my visits so worth it. I've been coming to this location for over a year now and it's my favorite out of the others near my area. Customer service is always great, the place is clean, and the booking process through the app is a breeze. I plan to be a satisfied and continued customer at this establishment. Thanks Massage Envy!

Jul 05, 2024

Elvira did a great job, I came in with a lot of stress and left feeling so much better. Really got lucky.

Apr 05, 2024

Always a pleasant experience, from massages to facials

Feb 05, 2024

Good atmosphere, clean rooms, and all my therapists I’ve had the pleasure of working with have been excellent. I highly recommend Francisco or Elena. They are the Best!

Feb 05, 2024

Went in to buy skin care and they wouldn’t let me without giving them my phone number. What happened to the days when cash was enough to buy.

Feb 05, 2024

Y’ALL LOOK! PLEASE BE CAREFUL AT THIS LOCATION!!! I’m a 36 year old woman & all I wanted was to enjoy a relaxing spa day before my birthday this weekend. So basically when I booked, I was asked if I had a preference & I specifically stated I wanted a Female massage therapist to book my massage with. So boom…Now I’m scheduled for a one hour full body massage! Everything is cool & I arrive the next day for my scheduled appt. (7/26) I am not a discriminatory or a hateful person in any way. I accept whoever for whatever…I never trip on nothing. However, I am not comfortable with men or a biological male touching my body for what I feel to be an intimate setting unless it’s my man. That’s just period. And a full body massage is as intimate as it comes. For some reason during my massage, I began feeling uncomfortable. It was legit an eerily disconcerting feeling I felt. So after the session ended now I’m walking down the hall…why I see my masseusse in the hallway face to face, & that’s when I peeped, this might be a man! Like be for real! I was in shock! Lightweight livid! Because WTHeck?! I didn't know what to do, how to react, who to talk to or nothing. I have no problem with transgenders, but I don’t want any transgender men giving me a massage. Not to mention I was informed my therapist was a female. I spoke with the assistant manager the next day and the complacency, non-chalant response, and smug attitude was beyond me. She unapologetically told me that they assign therapists “based on how the masseuse identifies their gender in their paperwork.” I feel lied to, betrayed, and seriously violated. I am undoubtedly upset over this! I literally can’t stop thinking about this. It’s crazy to me that they didn’t even give me the option to go with someone who isn’t transgender. So heads up…If you go to this place, make sure you speak up and be vocal. Especially if it is important & matters to you whether your therapist is a biological male or female.

Feb 05, 2024

Convenient place for a massage.

Feb 05, 2024

Facials are relaxing

Feb 05, 2024

Great place for a massage.

Feb 05, 2024

I booked a 60-minute facial for $200+ and I was only given 23 minutes. Massage Envy’s advertising online is extremely misleading. I’ve had facials before and I’ve never experience anything like this. I was considering joining but this experience completely turned me off. When I brought up the time discrepancy, the esthetician said she had been doing this for 14 years and that’s why my session was so short. I booked 60 minutes not 23. At the very least, it should’ve been 50 minutes with consultation time. Fair warning for those who are trying Massage Envy for the first time.

Feb 05, 2024

I have not had a good experience with them, I book an appointment for massage and because my daughter came with me they cancel my appointment on the spot. Also,the massage therapist got paid fully for not providing the service. The receptionist did not allow me to book another appointment to make up. Also the massages are not always the 60 minutes when you paid for it. Its not worth having a membership. Your better off getting a massage by your significant other

Feb 05, 2024

I miss Jason at this location. There are a few massage therapists that are close to Jason's level, but he was the best.

Feb 05, 2024

Today I had an appointment at the Riverside Plaza location. Ashley was AH-mazing!!! Unfortunately for me (but fortunately for her 👍), she’s transferring to the Fontana location next week, so anyone who wants to go to that location please, PLEASE request Ashley. She listens to what you need and want and she follows through! My massage today was one of the best I’ve had in years!!! I’ll definitely be coming back! Best of luck to you, Ashley, in your new adventure! I know you’ll continue to be amazing!

Feb 05, 2024

❌️COBRAN EL MONTO COMPLETO POR AGENDAR CITA Y NO ASISTIR. ❌️ Hice cita en línea, no me llamaron para confirmarla, pero estábamos en estado de peligro debido a la reciente tormenta. Era real que no podía salir a esa hora y no me llamaron antes de la cita para cancelarla, me llamaron ya a las 8 de la noche, decían en todos lugares "NO SALIR". Y ELLOS TRABAJANDO?? No encuentro el lugar para que borren la información de mi cuenta bancaria, no hay un lugar para borrarla. Me siento insegura. Espero no hagan ningún otro cargo porque saben que NO PUDE IR POR RECOMENDACIONES DE LA CIUDAD. Ni siquiera debieron trabajar ellos. Pero está bien. JAMÁS HARÉ CITA DE NUEVO AQUÍ. Para mí, si deben cobrar por agenda cita pero durante que lo agendas, y solo un 10 a 30% NO MÁS.

Feb 05, 2023

Great costumer service! Kirsten was amazing on getting me an appointment as soon as possible. The Massage Therapist Samantha was terrific and very professional. Definitely be returning for another massage.

Feb 05, 2023

I had an appointment scheduled that I was really looking forward to on Christmas Eve morning, 2022. I received a call saying my therapist didn't show for work and if I would prefer another therapist, I declined as I have a right to do, I wanted a female therapist for my first message. They suggested an appointment for Monday, I declined because of the holiday I'll be out of town. Tonight, I received a call confirming my appointment I explained that I did not make an appointment for today, the caller said, "well unfortunately it shows you have an appointment for tonight and if you don't show we have to charge.." I interrupted and said, no I did not agree to an appointment for tonight because I knew I would be out. She insisted that my husband made the appointment and that I was going to be charged for not showing. I got very upset, I asked her name, I asked to speak to a manager, she insisted that "Unfortunately" ( she said it 3 times, her co-worker scheduled me and there was nothing she could do but charge me a cancelation. Uh, no. I was heated called her a sorry "b" and she hung up. I wasn't right for reacting to her lack of customer service ability, I blame that on the center that employs her. I feel like I was made to feel unheard, her insistence that I'd made a commitment that I wasn't going to keep really upset me, I was shaking. I called back and Adriana wouldn't give me the name of the girl who was unprofessional over the phone. I will not be using message envy in the future. If they lack the ability make me feel comfortable and relaxed through a phone call I highly doubt I'd have a pleasant experience in person.

Feb 05, 2023

I’ve gone to a handful of massage envy’s and this one is by far the best :) awesome staff all around

Feb 05, 2023

Loved the atmosphere staff is great.. so I paid for 60 min facial 60 min massage both turned out to be about 40 mins instead for whatever reason they stopped early on both services idk why so that obviously bugged me.. also I didn't like that me and my cousin whom I took to pamper, could smell our massagers unfortunately my girl smelled down there if you know what I mean I felt so bad but how do you tell someone they smell and im telling you im one of those people who apologize constantly so I couldn't bring myself to say anything I thought it would be mean but I had to lay there and not fully relax because of it and also the guys massaging my cousin reaked of cigarettes unfortunately the very nice relaxing atmosphere didn't match the people.. sorry

Feb 05, 2023

Massage was decent, but it was hard to relax when in the halls people were laughing and talking the whole time. I mentioned to the massage therapist that they are loud. When I checked out the cashier just said oh sorry.

Feb 05, 2023

Miguel was the masseur I had for my full body massage birthday present from my wine. Miguel gave me an EXCELLENT massage, perfect pressure..no pain..perfect relaxation with his excellent technique Would have given it a 5 star except rating the booking on the internet was confusing and trying to cash in on the gift card was a nightmare. The several girls at the desk tried to help but I wad there 30 minutes before it was. The front desk should have the ability to secure the gift card # via the booking number ..the code was sent to my wife's spam and there was never an indication one needed a gift card number..something definitely missing. BUT THE ACTUAL MASSAGE FROM MIGUEL WAS PERFECT! the website booking and the cashing in was really a disaster and although the several sweet employees tried to help they should have had the authority and knowhow to not to

Feb 05, 2023

So I was taking care of a love one who had a stroke. A friend had recommended this place. So I sign up for membership but what they fail to mention is that you can’t cancel the subscription for a year which is really horrible especially with this pandemic. So buyers beware a ripoff.

Feb 05, 2023

So good.

Feb 05, 2023

These ppl are nice

Feb 05, 2023

WOW! I SHOULD HAVE READ THE OTHER 1 ☆ REVIEWS. WORST MANAGER AND CUSTOMER SERVICE EVER! Noisy atmosphere. Paid for 90 minutes and didn't get it! Bed was cold on a cold winter day, do I really have to ask to turn on the heater on a cold day? It wasn't even offered! I ASKED FOR HER MANGER AND SAID "NO" ASKED FOR FRANCHISE OWNER AND SAID NO! AND DID NOT OFFER A MAKE UP SESSION! GO TO OTHER LOCATIONS!

Feb 05, 2022

***DO NOT GIVE THEM AND DEBIT/CREDIT OR BANK INFO*** Came in for one facial and my facial last with Massage Envy. Facial was good however once your done, they pitch you their products explaining how superior they are compared to the market. No biggie right? Well after you pick some products they walk you to the counter and pitch you their membership. Once you decline they try to set up another appointment and when you decline that, they make an appointment for you and charge you a $120 no show fee using the card on file with no permissions to keep the card information. When you call about the charge, the entire staff who answers the phone have so many calls about this per day they use strategic and repetitive sentences th cover their hustle and scam. Pay with Cash please watch out. Good luck!

Feb 05, 2022

Friendly service

Feb 05, 2022

They botched my account (I somehow have two separate accounts and yet can access neither) which has made me unable to get access online or book any services that I was paying the monthly membership for. I have called, gone in person, even filed numerous email complains, nothing was ever even acknowledged, let alone resolved. Ultimately filed a complaint with the BBB - let's see where it goes from here.