Massage Envy

Jan 30, 2025

Scott is my therapist and he is excellent! I love this location. Everyone is pleasant, they have great customer service and it's always spotless in there. I highly recommend

Jan 05, 2025

There was a booking error in the Massage Envy app, yet I was charged the full price regardless. I explained that the app never confirmed an appointment, but the manager only offered to refund half of the charge. I declined this offer, as I do not believe an appointment was ever successfully booked. I am extremely dissatisfied with the customer service provided by the Orland Park manager. She was rude, dismissive, and displayed an unprofessional attitude throughout our interaction. I would avoid this place at all costs.

Nov 05, 2024

Great technique and the massage therapist i had they know exactly what I needed after I explained to them what was going on.

Nov 05, 2024

Had a facial, only worked my nose, 22 mins for $150 plus $25 tip was insane! The girl that did it was absolutely wonderful and loved how comfortable she made me feel but for the price of a facial for 22 mins as a memeber was crazy! I will not do a facial again but I loved the girl that did it! Waste of money

Nov 05, 2024

My massage did not meet my expectations. My back and neck were still sore after leaving. I went home and took some asprin to help with the pain.

May 05, 2024

Great place for facials!

May 05, 2024

The lady did was wonderful and great hands

Feb 05, 2024

" Orland Park franchise"

Feb 05, 2024

Always very professional service from the front desk to your services

Feb 05, 2024

Amazing! Relaxing Facials! Would recommend! You feel so rejuvenated afterwards :) and that glow!!

Feb 05, 2024

Beware! Message Envy will continue to steal money right from your account if you are a subscriber and THE WORTHLESS MANAGERS WILL DO ABSOLUTELY NOTHING FOR YOU. I would NEVER COME BACK or recommend this this company. SHAME ON ALL ON OF YOU!

Feb 05, 2024

Curtis thank you so much

Feb 05, 2024

Deb is amazing . she is the best!

Feb 05, 2024

Deborah, my favorite masseuse, gives an excellent Swedish Massage. But, their "one hour" massage is only 50 minutes, It's a hassle to cancel your membership and the manager said I should tip 25% of the "usual" fee of $125/hour. Any Oriental spa in the area is less expensive, gives you a full 60 minutes and the masseuses are excellent. Don't waste your money here.

Feb 05, 2024

Don't sign up. They keep billing you and hold you hostage from being able to cancel and still use your credits

Feb 05, 2024

Finally found a massage therapist and esthetician that worked well as a team for me. Unfortunately, this location is horrible with scheduling!! They have mixed up and canceled my appointments on more than one occasion. Working midnights and with the line of work I'm in, I look forward to my appointments. I missed two months because of the last schedule mix up, on Massage Envy's behalf!! I arrived for my appointment today all to hear that my appointment was canceled. Even showing them the CONFIRMED text message that I would be there for my appointment! There was nothing they could do and asked me if I can come in and another day. What is the point of scheduling consecutive months and confirming when getting the reminder texts, to be asked to come in another day!?Needless to say I canceled my membership all together!! Horrible chain, look elsewhere!! For service! Utterly dissatisfied customer, Tammy Gutierrez

Feb 05, 2024

Go anywhere else for a couples massage. I scheduled 2 dates back in December for 2 couples massages for February. They have canceled both days before the massages and told me they can do the following dates in March! Go anywhere else!

Feb 05, 2024

Great ribs!

Feb 05, 2024

Horrible Customer service. Do not recommend

Feb 05, 2024

It was a great facial.

Feb 05, 2024

The attitude on the front desk people is wild. They called me an hour before my scheduled appointment and told me they had to cancel cause someone called off. This is the only massage envy that constantly does this…. Smh.

Feb 05, 2023

David provided excellent service.

Feb 05, 2023

I’ve never written a negative review in my life, but I’m so frustrated with Massage Envy that I can’t help myself. I’ve been a LONG TIME member but have recently had tremendous difficulty finding appointments for massages, which I suspect is due to staffing shortages. Because of this, I made the decision to cancel my membership. I stopped at the store and was told that only a manager could do that. I was told the manager would call me. Four days later, I had heard nothing. I called and was told that the manager wasn’t available, so they’d leave her a message. Frustrated, I emailed the general customer support team on the Massage Envy website. They responded with (paraphrasing) “we can’t help you. Every Massage Envy is independently owned and handles their own membership.” Then yesterday (SEVEN DAYS) after I stopped at the store and when I was in a meeting at work, the manager finally called. I wasn’t able to take the call. When I did call back, she had left for the day. So I called back today and she’s still not there. The receptionist on the phone was incredibly rude and said “I don’t know what you want me to do, I can’t help you.” At this point, I’m planning to dispute the charges to my credit card and submit reviews wherever I’m able. I have loved Massage Envy for many years and I’m beyond exasperated with this experience. Incredibly poor customer service and I can’t believe I’ve been treated this way.

Feb 05, 2023

Location is clean and well kept. David is phenomenal. They had a long line at reception so prob need to work on having more receptionists or a quicker process of getting thru folks but didn’t take too long to feel like a problem

Feb 05, 2023

Love, love, love Judy

Feb 05, 2023

Some of the worst customer service available. Message team is great and they do an amazing job but the front desk definitely need some work. Would not recommend this location to anyone

Feb 05, 2023

A very relaxed experience

Feb 05, 2023

Horrible customer service by management- Monique. Unable to accommodate clients even when the issue is from massage envy’s end. She believes because the last time I had a service at a different location it’s not her business to fix current issue that is unrelated to a specific location. Told me to call a different location for help. First time I called they hung up in my face. I would not recommend massage envy as I have had so many issues with them as a company for the smallest things such as booking, gift cards, services. Their clients are not a priority. Also unprofessional, front desk staff was having private conversation loudly when clients were within hearing ranges. Seems like they’re so desperate with staff that they are hiring anyone, fit for the job or not. Definitely will not be returning and will make sure to spread the word to NOT give massage envy business.

Feb 05, 2023

This location is not accommodating whatsoever especially concerning the COVID policy. We live in a world where things are out of our control and being in a customer service setting you would think the management team - Michelle - would want to take care of her customers so that they will return to take care of her associates.

Feb 05, 2023

Very unprofessional people, had irritation on my face after a facial there. Ive had a ton of facials before and this has never happened before. They are a bit unwelcoming.