Massage Envy

Dec 05, 2024

Edit : massage originally cancelled last minute due to therapist being sick . Was called back and offered different therapist at same time slot . Will update after massage . Happy with effort to fix issue . Mistakes happen

Sep 05, 2024

Great sales people, don’t try to drive the price up on us Goddess exactly what we needed. Perfect living room set.

Aug 05, 2024

Had a fantastic massage with Deborah. Very professional, made sure pressure was right, and I was comfortable. Looking forward to another one and trying out a facial!

Aug 05, 2024

The Green Hills location sent me to voicemail when I called, so I tried this location and the receptionist got me an appointment immediately - super personable and friendly btw. I got Troy- first off, A+++ therapist. He was down to earth and listened to all my requests. My father’s a massage therapist so I’m accustomed to stronger massages. Troy is incredibly muscular and was able to give that eye-watering strength but not once did I ever feel overwhelmed. The intro was soothing, pushing the shoulders/hips into place, but he didn’t waste any time getting down to business. He tackled under my shoulder blades/rhomboids which I didn’t expect to be so tight. Afterwards they were woken up and figuratively vibrating (in a positive way). Troy checked in with me multiple times about if the strength was alright. He was intuitive with the pressure and at one point, took his forearm and leveraged it in such a creative way that I was impressed and immediately gave him credit for how effectively he applied that technique. We both laughed because it clearly was such a unique move you don’t normally come across. I almost couldn’t believe an hour had passed but he politely exited the room and let me meet him at the desk. After thanking Troy and the receptionist, I got in my car and noticed the exact muscles he targeted and how I should hold my body to relieve pressure on them. My only complaint… was that I wish I could have gotten a longer massage! So Troy, thank you for knowing your craft and I hope this review doesn’t book you up because I need my next session asap. Cheers brother. -Art

Jul 05, 2024

I saw Dawn today and she’s great! She’s the perfect person if you want nothing too hard but also not too gentle. I can’t tell you how much better my shoulders feel! I told her where I wanted the focus and she really listened. Will be back to see her!

Jun 05, 2024

Daniel is the absolute best!!!!

Mar 05, 2024

Always enjoy my services thru massage envy. Front desk helpful n pleasant n the therapists so attentive

Feb 05, 2024

Excellent experience

Feb 05, 2024

Girlfriend had the worst experience. Hurt her. Wouldn't change what she was doing. Kept looking at the time and not taking cues. "I've never wanted to stand up and yell at someone before. I'm in pain now."

Feb 05, 2024

I had a 90 min appointment on Saturday with Daniel S at 730. I arrived early checked in and was greeted at 730. Spoke with Daniel about what I wanted from my massage which is majority if not all time spent on my lower/upper back, shoulders, and neck cause that’s where my pain and discomfort was. He said no problem and massage started at 740. The time spent on my back was approximately 25 min and then he moved onto my legs. By 821pm I was told to flip over onto my back and he continued to massage my legs then my arms and neck. Not sure how 25 min out of a 90 min massage is considered majority. I was extremely disappointed with the massage and the fact that I left with more pain then I came in with. And to top it off he ended the massage 5 min early because he wanted to go home for the evening. This is a disappointment and wouldn’t even call it a massage. I was not relaxed at all and would not come back or waste my money here again.

Feb 05, 2024

I love Aubrey! He massages every bone and can get out any knot!!

Feb 05, 2024

I went to the West End Massage Envy a few weeks back and Kristi was extremely helpful. Kristi was patient, helpful, and knowledgeable. Kristi helped me work out some kinks with my account and she told me I would receive a text in a few days when it was complete. To be honest, I never thought I would have received a text, I figured it was going to have to be something I followed up with, but I was wrong. I received a text a few days later verifying some information. I cannot say enough good things about this location. Oh and the massage I got was great!

Feb 05, 2024

Love the massage by Dan and facial by Olivia. Great space.

Feb 05, 2024

My spot for relaxation. Daniel has the softest hands ever

Feb 05, 2024

Of all the Massage Envy I have been to this one had the best sheets. The other ones I have been to have super rough sheets.

Feb 05, 2024

To Whom It May Concern: Upon arrival to my appointment at Massage Envy, I was informed that there would be forms to complete. Considering that I have not had many massages in my lifetime, I had further inquiry of what the forms consist of. They receptionist provided a sarcastic comment stating that they could not touch me unless I signed the consent form. While reviewing the consent form, I noticed a disclaimer that stated that they would not touch patients in specific areas with highlighted images to further explain which areas would not be touched. On another portion of the consent form there was a section to select what areas of my body that I did not want worked on at all. Despite my selection to not have my gluteus maximus worked on during my massage session, that area of my body was still touched. The massage therapist, Caressa H. began the session by firmly pushing into the sides of my gluteus maximus. This was a very painful experience. When I attempted to address the pressure the massage therapist explained that she was providing a “warm-up.” Again, it should be noted that this is an area that I selected on the form to not be touched. The massage therapist continued her “warm-up” while also making the decision to rest her hand upon my butt. Please note that her hand was not resting anywhere near the gluteus maximus and was more so resting on my intergluteal crack which is more familiarly recognized as the butt crack. Regrettably, I have learned that the massage therapist Caressa H. was previously assigned to a family member of mine. This massage therapist touched this family member in their vaginal area multiple times during the massage session. Please note that this is an area that the consent form specially states that they do not touch. This is utterly unacceptable.

Feb 05, 2024

Troy is a great masseuse. I decided to join and will be making this part of my self care plan.

Feb 05, 2024

Would not recommend I am more sore now after the massage like I am in literal pain go any where else but here

Feb 05, 2023

Another "post covid" employment crisis spot. You must have a monthly membership or a gift card. Prior to covid, it was easy to schedule appointments, but now I have to search several different locations to see what's available, and it's normally three weeks out. The massage therapists are constantly changing, as soon as you find one you like, they leave to start their own spa.

Feb 05, 2023

Could be better

Feb 05, 2023

Daniel is the absolute best! Stress from wedding planning had me all tense with constant head aches. The massage was AMAZING! I walked out feeling so much better!

Feb 05, 2023

Daniel was awesome!

Feb 05, 2023

Excellent front desk service Excellent variety of massage therapist choices Excellent selection of estheticians services

Feb 05, 2023

Great staff. Very professional. My friend said the Esthetician was great.

Feb 05, 2023

I scheduled a 60 minute microdermabrasion facial for 10am. When I checked in I was told my therapist (Paige) hadn’t arrived yet but should be there any minute and that there was a gap before her next appointment so the time could be made up. My therapist finally came to get me at 10:20. When my therapist finished the session, it was 10:40. My entire time with the therapist was 20 minutes, including the time to discuss skin concerns and get situated on the bed, so more like 15 minutes of service. I expressed my concern for the brief session and asked if I was only receiving 1/4 the time, that why I would get charged the full $130 for the service. I was told the manager would call me when she arrived later in the day to resolve the issue. I never received a phone call. I called twice the following day and no one answers. Do not come here unless you are ok paying $130 for a 15 minute service from a therapist that is ok arriving 20 minutes after her first appointment time.

Feb 05, 2023

My masseuse had the softest hands I have ever felt. I wish I could take him home.

Feb 05, 2023

The General Manager, Christie Hutchinson, may be the rudest person I've interacted with. We submitted a cancellation at another location in September, so when I called to get our credits refunded to us she said, "we both know I can't do that". Turns out they can waive a fee according to their corporate office and we are seeking our money back through other channels.

Feb 05, 2023

Troy was amazing!! 10/10 recommend!! Great way to start our bachelorette trip!!