Massage Envy

Jan 31, 2025

I'm very disappointed with the service provided. I was asked twice what kind of massage I wanted and I said "a relaxing massage, no pain". The massage was far from relaxing. The whole time I was just feeling pain, the guy was pressing too hard. I told him several times but he didn't change the pressure. He didn't touch my feet, even though I asked for that. I was sore for 3 days.

Jan 22, 2025

Alec was a great deep tissue therapist, he was super in tune with my body and the areas I told him were bothering me would recommend!

Jan 05, 2025

Great service

Jan 05, 2025

Have had massages from a few different therapists at this location. I'd have to say Spencer and Hannah both do an amazing job. I always feel so relaxed after i get a service from them. The facials from the estheticians are always nice. The front desk employees are really kind and helpful. I'll keep coming back because of the quality of treatment I keep receiving.

Nov 05, 2024

Incredibly friendly and welcoming staff! Julien is an outstanding massage therapist!!!

Oct 05, 2024

I've had 3 Swedish massages here and the staff was what brought me back the second time (a gift on the 3rd). For the second massage I added on a foot scrub, and to my surprise I was still cut short on the service. I didn't receive a full hour on any of the visits, more like 45 minutes. You arrive early, check in and get taken back before your session is to begin and they still don't massage you for the full session. They direct you to contact corporate for any concerns, but nothing has changed in a years time. If you add on a service, it does NOT extend the session, your massage is just cut shorter. The only way I'll return is if it's a gift. They also charge you to tip (which is wierd) so I'd advise bringing cash to avoid that BS.

Oct 05, 2024

It's like I got scammed. Came here hoping to relax but only ended up getting disappointed and irritated with service. As if I paid for nothing. I'm noted that the person can only do medium pressure which im fine with. But what I experienced is as if someone is just putting oil on me. No pressure at al!!! Did not even go through or touched my arms. I read a similar complain with mine but nothiong is being addressed. I was even told by the lady in the counter that she will tell the manager and see what she can do. Bet the reviews in their website are fabricated.

Sep 05, 2024

It took quite awhile for me to write this review because I wanted to speak from a place of objectivity. At the time, I’d been a member for several years with zero complaints. The massage therapist are phenomenal and I usually left feeling rejuvenated. However, the disconnect stems from the front desk. They are extremely inconsiderate when they make repeated, blatant errors. After multiple failures of communication, I asked to speak with the manager (who is hardly ever at the location). I thought it would be rectified after some reassurance on her part, but it continued. It got to the point when it became grossly incompetent. When I attempted to call corporate they just circled me back to the local office. I eventually canceled my membership.

Aug 05, 2024

First and last time visiting this location. Recently moved from the Miami area. I was looking forward to an hour and a half massage. I just wanted to relax this time so I put “light pressure”. Well the therapist’s interpretation of light was barely touching me and the whole thing was in slow motion. I swear there were moments that she wasn’t even moving her hands. I told her she could increase the pressure to medium and she said “sure” but never did. Didn’t touch my arms or feet, and then never even wiped the oil off her hands before giving me a scalp “massage”. I asked the girl at the front desk if she was new and she said no, she’s been there a couple of years 🫤. What a waste of 1 1/2 hours. Then I tried to book a massage for my husband (transferring my credits). I had originally booked him for his birthday in April but he couldn’t go so I cancelled it. Well they said I couldn’t transfer to him because it hasn’t been 6 months. First of all I was never told you could only do a transfer once every 6 months, and second I cancelled that so it shouldn’t count. I’m only giving two stars instead of one because they waived the $30 charge for CBD presumably because my “massage” was so bad.

Aug 05, 2024

Lauren did an amazing job....just the right pressure and she listened to me on the areas I wanted her to focus on. Definitely would recommend her and would go back to her myself.

Jul 05, 2024

Had a not so good experience, however, Management rectified it. Shout out to Hannah...the best.!

Jul 05, 2024

The best in town. Danni is my favorite. She's so relaxing

Jun 05, 2024

Front desk woman is on point and my massage was excellent. I signed up for a membership I was so happy!

May 05, 2024

Excellent massage with Richard! If you need deep tissue work, Richard’s the one to see. I have limited range of motion in my arm and he was able to help relieve the pain and I’m able to bend it more. I will definitely be back to see him as well as the rest of the Massage Envy team! Thanks ya’ll 💜

May 05, 2024

Hannah did a very good job she got my knocks out. I never felt so better I would recommend her to anyone. Great job Hannah

May 05, 2024

Loved it. Will definitely go again

May 05, 2024

Not sure where this woman (Dany) went to school, but it was the worse massage my husband ever had. Never really ‘massaged’ just laid her fingers on his neck and back, no legs.

Apr 05, 2024

Good luck trying to put your membership on hold. Not sure if the person I actually spoke to previously was a manager or not. Was told a couple weeks ago that I could put my membership on hold for six months and any outstanding massages I had to use could be done within 60 days. All of this was via phone. Went to get my massage Saturday and wasn’t charged that day but yesterday the $70 was deducted from my bank. Why would they deduct money if my membership is on hold? Called to speak to manager at Massage Envy and was told a totally different story about the membership “hold” rules. I’m done and any future deductions from my bank will be reported as fraud. Nothing but a scam

Apr 05, 2024

I have been a loyal customer for multiple years. I am a veteran and have a bad back. I had to move because of work, no problem with Massage Envy. Unfortunately I have come on tough times and needed to cancel my contract. I was told instantly no problem. I was pleased. Well this was over 2 months ago. I have sent multiple messages and had to turn off my credit card because massage envy keeps trying to charge my card daily now. I have asked many times for help how to get out of my contract and was told I was out of it, but yet charges keep trying to occur on my account. Now no one will help me. I will be willing to change my rating if someone would just help and release me from the contract. I believe this is outright theft. To take money out of the account after I said stop and not even tell me how to cancel it while lying multiple times and tell me it’s canceled.

Mar 05, 2024

2/16/2024 I was so blessed to speak with Ariel who helped me book an appt for my husband and also an e gift card for a friend .. She was courteous, fast and professional. It was a blessed and pleasant experience. I look forward to visiting the office …

Feb 05, 2024

Front desk customer service=trash. Massage therapist was great..

Feb 05, 2024

Got a good massage

Feb 05, 2024

Have been going there for over 11 years, Derek has been the best massage therapist. But most recently I had shoulder surgery and the entire staff has been so helpful, from accommodating that I must not lay flat to opening doors for me and checking on how I’m doing. Thank you Derek for the many years of stellar massages and to the front desk staff for stepping up. I highly recommend Massage Envy of Gainesville.

Feb 05, 2024

I had a massage therapist named Micheal. He was very inappropriate and the whole experience was very unsettling. He also used pressure points that hurt very badly.

Feb 05, 2024

I had a very uncomfortable experience with masseuse (my first massage after signing up for their membership) that led me to want to discontinue my membership immediately. The manager plays games and won’t allow the cancellation. Says she let the masseuse go and I should be happy enough with that.

Feb 05, 2024

Kayla was awesome.

Feb 05, 2024

My first time ever getting a massage and I didn't want to leave. Would highly recommend

Feb 05, 2024

My massage was okay I felt like a lot more pressure could have been used as the masseuse was kind of gentle. Another thing I didn’t like is I got there at 5:55 and by the time the massage started it was close to 6:10, and I looked at the time immediately after massage and it was 6:52. So my massage was really really 42 minutes which is missing a huge chunk of the hour and I didn’t really appreciate that. Overall this was definitely one of the not as good massages I have received and I wish that way more was focused on my back. Kind of overpriced for the quality of service

Feb 05, 2024

OK

Feb 05, 2024

Staff is friendly, environment is calm and welcoming. I see Tayln, Mrs. Alvarez or Dylan, Altho all the massage therapists are amazing! Highly recommend and I love the monthly subscription they have for massages once a month!

Feb 05, 2024

The facials are always great. Michelle , Katie ~~ love the LED light facials. Had my first massage there though, and it was less than great. I hadn't even originally called for a massage; I just wanted to book a facial using my points as I'm a member , and got suggested a massage I regret agreeing to. Now I have no points remaining until mid- June. Will not use them for anything at this location other than facials.

Feb 05, 2024

They are incredible. Me and my husband love our membership. So worth it! Katie is great for facials. Katie for massages. And what can I say about Brian!!! Probably the best massage I have ever had!!! He was very professional. And hit all the right spots!!! I was so relaxed. I was in a wonderful deep state of mind and body after. Best sleep I had in years that night!! He will be my go to now!!! I highly recommended!!!

Feb 05, 2024

This place has shady business practices. As a business owner myself, I don’t understand how they can conduct themselves the way they do and stay in business. My husband booked me a massage for my birthday and assumed I was able to make the time frame that he booked. He tells me the day of and I let him know that I was unable to make it so they informed my husband they would be charging him $90 for me not being able to attend. I froze my husband’s card and just picked him up a new one. You won’t receive a cent from us. A standard cancellation fee would be $25-$50 and I wouldn’t even charge that to a customer that I’ve never seen before. $90? Absof*knglutely not ❤️

Feb 05, 2024

Very relaxing