Massage Envy

Jan 22, 2025

They will hold you to a membership that they cannot provide the services for. Their massage availability is super limited so, unless your schedule allows you to come in at noon on weekdays then it’s nearly impossible to book anything. I was left having to get facials that I never wanted to use credits that accumulated over MONTHS of not being able to get on any of their massage therapists schedules. I’m very thankful to be out of my membership and never give this business another dime.

Jan 05, 2025

Had a great massage from Brian here. He was attentive- communicated about how the massage was going (at my request). I Had been hesitant to make an appointment because if all the negative reviews- but I shouldn’t have been. Overall good experience

Oct 05, 2024

Misa was amazing she has healing hands. And the front desk staff were very informative and helpful. This was a nice birthday gift I’ll definitely be back.

Sep 05, 2024

Been trying to cancel my membership for 2 weeks now. Everytime I call Avion states he will get my request over to the manager, Christina, with no call back or email. I called again today and was told Christina is mysteriously on vacation by Avion and that she is the only one who does cancelations and Avion is unsure of when she will be back. I was getting agitated with this place to begin with due to the careless front office not answering phones, this location always being booked, front staff is rude NOW I cannot even get a call or email to cancel my membership. My therapist is moving locations so I want to cancel. Don't waste your money. STILL waiting to cancel my membership, so irritating that I have to keep calling.

May 05, 2024

DO NOT GO HERE!! Poor service and unrealistic timelines. I canceled my membership and only had 60 days to use my remaining credits, that is not a realistic timeline for someone with a hectic life, kids, that travels, works long hours, etc. They like to screw over their customers.

May 05, 2024

Short staffed, difficult to make appointments, they cancel appointments, and they forget to add you to the schedule sometimes which is a complete waste of my time.

Mar 05, 2024

We chose Massage Envy at Southlands for our monthly date, and we purchased a 6-month membership. It was difficult to book our appointments at the same time and had to wait a month for our first appointments. We made our first appointment for 2.25.24 for both my husband & I. We both showed up 10 minutes before our scheduled time of 9:00am. My husband was called back for his massage a few minutes before 9:00am. I sat in the waiting room waiting to be called back and at 9:05am I asked the young man at the front desk if I will be getting a full hour since I am starting late, he said yes, then at 9:10 I became agitated because now my husband would be waiting for me after his massage, so I asked the young man again is my massage therapist here and he said yes that she is just running late. At 9:15am I told the young man that this is not okay and asked if she had a client before me and he said no, he went in the back to see what was taking her so long and when he came back he didn’t say anything so I asked and he was very hesitant in answering me and said that she was not there and that he called his manager and that he is sorry she did not call and did not show up, he continues to sit behind the desk says and does nothing. I again say this is not okay and that we had scheduled this appointment a month ahead of time and that this is what we chose to do with our time, and he is not even trying to accommodate or do anything to try and fix the situation. He said that the therapist was sick and neglected to call in… I asked what they are going to do about it, and he said his manager was not answering him and he couldn’t do anything. I was very upset that I chose Massage Envy to spend my hard-earned money, and this is the service I received??? One of their policies is if we don’t cancel our appointment 24 hours ahead of time, we will get charged for the session anyway. Well, my time is valuable too, and I am requesting they pay my wages for my wasted time or compensate me with an additional free hour massage for both my husband and me. I had to ask the young man to have his manager Krista or Kristina to give me a call on Monday and let me know what they are going to do to fix this… Still waiting for a call… This place was a huge disappointment.

Feb 05, 2024

Don’t fall for their membership trap. Charging more per month than a 1 hour massage. Transfer options are somehow more limited than the availability of their staff.

Feb 05, 2024

Extremely rude front desk employees. Phones are never answered and voice-mails are never called back. I even went in and called the phones as I was standing in the lobby! No answer! Don't waste your time.

Feb 05, 2024

Front desk receptionist Isabel is very pleasant and helpful. Massage therapists Brian, Monica, Miranda, and Patricia are great at making me feel relaxed and refreshed with their professional massages! 5/5 stars!!!

Feb 05, 2024

Great massage, was able to get a last minute massage booked and they were super accommodating and professional. Amazing massage that keeps me coming back when I need them

Feb 05, 2024

HORRIBLE customer service. They are rude, do not answer or return any calls, and are literally never helpful whatsoever. I will not be returning and strongly reccomend everyone else do the same. Try literally any other massage place and you'll instantly see how terrible this place is. Extremely dissapointed.

Feb 05, 2024

I am changing my review from a 2 to a 1. I had to go in today to reschedule my appointment since no one answers or calls back. The only time I got a call back was after my first review. I voiced my concerns about the phones not being answered thinking maybe it's a technical issue. I was met with rude defensiveness in return. Everything I tried to schedule after that was "booked." After leaving and seeing for myself the front desk was not busy I called the phones. Of course no answer. Don't waste your time with this location.

Feb 05, 2024

I have been seeing Patricia for two-hour massages for the past 10 years. She is professional, strong, and versatile with training in sports injury massage, medical massage, and oncology massage. She even does lymphatic drains. Patricia is in such demand that I have to book my appointments months in advance. I highly recommend her!

Feb 05, 2024

I love my massages here and try to never miss a month. Monica gives the best deep pressure massages and works out knots I can’t get rid of on my own. I have chronic pain and this is a must for me.

Feb 05, 2024

I visited the chiropractor in Southlands and they advised seeking a massage in combination with my back pain. I was able to get scheduled same day with Celesté. I arrived barely able to lay down flat on the massage table and I felt so good after I didn’t want to get up. Thank you again and see you soon.

Feb 05, 2024

Staff has always been very pleasant and accommodating. I've read the bad reviews and most of them are people conveniently forgetting about the super clear terms they signed up for. Yes they have a 12 month contract - because you're getting an experienced therapist for 50/80 minutes for a bargain price. If I may, this is the most personalized service you will EVER receive. Those "offended" by the gratuity suggestions, which are literally suggestions, should reconsider the highly-educated and experienced physical labor which has just been performed. There are reasons this type of therapy is traditionally expensive and gratuity should reflect that. I will say that the selection of therapists is very thin and I wish I could book an appointment less than 6 weeks out. Business logic tells me that is likely a priority for this operator. Join their wait list for your favorite therapist and there will be a constant stream of openings. Ryan is great for firm pressure and I highly recommend him! And give plenty of notice for canceling damnit!!

Feb 05, 2024

Worse front desk staff and manager. They are unprofessional and act like they are doing you a favor by selecting their store. Would skip this place because the staff have attitude.

Feb 05, 2023

$140 facial was “dialed in”. Super disappointed how rough and rushed it was. I know I was her last client of the night but geez why take the appointment amd make me feel like an inconvenience? No idea what products were used and it is what you would expect from a franchise. It was a lot of money and I will go somewhere else that make me feel that this was supposed to be something special Overall, the Southlands location was unprofessional for the high cost of a facial that felt like my ski. Was being rubbed off my face. Super bummed as I had saved and chose to spend at this location.

Feb 05, 2023

Everyone should absolutely go here to get a facial from Alyssa!!! She is so knowledgeable and custom to your skins needs. I literally couldn’t get over how soft my face felt after seeing her. Can’t wait to go back so Alyssa can make my face silky smooth and beautiful!!!!!!

Feb 05, 2023

Go somewhere else if you can. I’ve been a member of this Massage Envy for 6 years and its been great up until late 2022. The masseuse are excellent but the front desk staff are not. They don’t answer the phone, they say they will freeze your account and they don’t, they say they’ll reimburse your money but they don’t and they show no empathy for their mistakes, I’m very disappointed and I’m going to have to cancel my membership unfortunately.

Feb 05, 2023

Good luck getting an appointment. I don't have the kind of work schedule that I can plan a massage a month in advance. I pay $60 per month for my membership and have only successfully gotten a massage twice in that time. This membership has been a complete waste of money

Feb 05, 2023

I came in for the first time, Ryan was my massage therapist and he was absolutely phenomenal. The ladies at the front were very informative and extremely friendly. If you are looking for a good massage to relax, this is definitely the place to go!!

Feb 05, 2022

Great massages from Amanda and Celeste!

Feb 05, 2022

I had been seeing Alyssa for sometime now. I have had facials, chemical peels' etc. Alyssa is very knowledgeable and has great skin care advice. When I thought things couldn't get any better, on Wed Oct 13th I had the best facial in my life. (At 72, I've had a lot of facials) Alyssa is the best. She's very through and very consciousness in her work. Although I drive from DIA to Southlands, it well worth the drive. Alyssa, you are outstanding in everyway. A very satisfied client.

Feb 05, 2022

I have had horrible experiences with..management...and from desk excluding Kaitlen..l..Allysa is wonderful. At facialsand she is why I have kept membershipbut I am leaving

Feb 05, 2022

Don't do it....management is not fair. Tell you nothing for months but in fact there are appointments if management wants you to come. Horrible

Feb 05, 2022

Front office staff incredibly rude

Feb 05, 2022

I have been trying to book a massage for several weeks. I have a membership and have tried online with zero appointments available. I have tried to call and their is no answer. I leave a message and don’t get a call back. Only thing reliable is that they take my money every month, but are not rendering any services. Super disappointing. Can’t even talk to someone to cancel the membership. What a waste of money. Turning in to the BBB for fraud. Don’t recommend this location. Sad as their therapists are very nice, should you ever get the opportunity to see one.

Feb 05, 2021

Beware of any deals. They will raise the price $45 more and then give an excuse of new management won't honor your deal. They talk about massages rolling over but it doesn't matter if you can't get an appointment. Then if you cancel all those massages you paid for are voided. Not sure what we are paying for and hopefully we hear back from corporate.

Feb 05, 2021

Booked a massage on the app and they didn’t really have a therapist available for the time slot. I left home and headed to the appointment and the front desk called to cancel. The the staff at the front desk should be monitoring the app to make sure it’s up to date when a therapist leaves for the day. Very disappointing, this has happened at another location as well. We had a group of three for the same time and one appointment was canceled. It’s disappointing that Massage Envy has a strict cancelation policy for their clients but don’t hold their spas to the same policy.

Feb 05, 2020

I got my fiancee a gift card for a one hour massage. After, she told me she enjoyed the therapist, Avery, did a good job but the staff at the front desk was disappointing. This was her first time getting a massage so she arrived early, was told to have a seat and after while had to prompt the employees for all the information including filling out initial forms. One girl was on her phone, looked at my fiancee and went back to her phone. After the massage, they didn't take the time to talk to her about memberships. I was going to get one for myself but am rethinking it.

Feb 05, 2020

I have gotten a facial, peel and microdermabrasionwith Alyssa and I've never felt better about my skin. She is knowledgeable and sets up a treatment plan for the best results. I'm brighter tighter and smoother wish I could say that for the rest of me. Thank You Alyssa

Feb 05, 2020

Terrible customer service, and a terrific scheme for a company to make money without delivering services. Have had numerous issues getting appointments scheduled, was told to schedule things weeks ahead of time which resulted in the staff calling to cancel appointments due to therapists not being available. Understandable when it happens once but several times in a few months, not acceptable. Save yourself the aggravation and go someplace else! The management here is a mess and does next to nothing for customers. Great therapists, but mismanaged and terrible policies.