Massage Envy

Jan 22, 2025

All the staff here are lovely and are very easy to talk to

Jan 22, 2025

I love front desk and all of the staff.

Jan 22, 2025

Laura is the BEST for a massage and Dylan for a facial!

Jan 15, 2025

Laura is hands down the best massage therapist I’ve ever had.

Jan 05, 2025

DO NOT GET A MEMBERSHIP WITH MASSAGE ENVY!!! They will gladly take your money every month, but trying to schedule is a nightmare! You will need to book months in advance, just to have have your appointment cancelled at the last minute or find out they put it in their system for the wrong date. Therapists are constantly leaving. So if you find one you like, chances are you won't be able to see them again.

Jul 05, 2024

Massage Envy as a whole is a horrible company. You will never be able to use your credits and they say they can’t do something and then you talk to someone at the same location next time and it’s an easy fix. They are either all liars, lazy, or just don’t care. Don’t waste your money.

Feb 05, 2024

Finally gave up on getting appointment online. Kept getting an error & told to call a phone # that turned out to be the location's #. Left several messages with no return calls. Went down to make appointment in person. I went on Fri 2/3 & got a Tue 2/7 apt at 4:00. Showed up for my apt to discover they had canceled my apt. 1st person said it was canceled on Monday & the 2nd person said it was canceled 3 minutes after it was scheduled. Left with phone # for corp office. I want the $ my husband paid for the gift card.

Feb 05, 2024

Good massage, clean restroom and waiting area. Nice folks

Feb 05, 2024

I have been a customer for over 10 years. Aurora Southwest is my “home location” but I live in a different state now. I have been trying to cancel my membership for about a month to no avail. The Aurora Southwest location almost never answers their phone, and I can’t get them to email me the cancellation form like they said they would. It can only come from the manager, and the manager never seems to be there if I finally do get a hold of them. I’ve complained to corporate to see if they can help, but they said only the specific location where I signed up can process the cancellation. I am beyond frustrated, and refuse to let them take any more of my money if the cancellation is not processed by the time my next payment hits my credit card. Horrible experience and terrible customer service. Someone answer the phone and send me the cancellation form already!

Feb 05, 2024

I have been a member since 2009. I did not cancel during the pandemic and have been patient as they worked through staffing issues- I pay every month and I cannot get a massage apt unless I schedule months out/ the website is not great and now I can’t get anyone on the phone. I guess I need to cancel my subscription but I will loose about 40 massages I’ve already paid for. They don’t have the staff to sustain their subscription service . So frustrating

Feb 05, 2024

I just got a facial! Asia did a great job explaining what she was doing and what the product did as she put it on my face. My face feels so good. Thanks Asia

Feb 05, 2024

Megan was great! I was hesitant about signing up but she was informative and welcoming. I'm glad I signed up with you guys

Feb 05, 2024

Not a wide variety of available therapists, rarely answered phone, and corporate monopolizes available sessions for new clients only or regular bookings are month's in between. Ditch the ME membership and go with a mobile massage company instead- lots of services and options available.

Feb 05, 2024

Such a great experience with lovely staff.

Feb 05, 2024

Thank you ME at Corner stone! From check in to my massage, a wonderful experience! Ed is a professional masseuse and if you need pampering, see him!

Feb 05, 2024

When I went there many years ago the therapist just rubbed my body and didn't massage me. When I tried to complain I was shot down. Glad to see none of those people are there anymore. Can't afford to live in Colorado on reception and massage pay especially with how terrible they are.

Feb 05, 2023

DO NOT SIGN YOUR MASSAGE ENVY CONTRACT AT CORNERSTAR LOCATION - YOU WILL NOT BE ABLE TO CANCEL YOUR MEMBERSHIP. Looking at the other rewieves I realized that I am not alone. I am trying to cancel my ME membership at Corterstar location and getting run around for 6 WEEKS. The ME cancelation form clearly states that it should be processed within 10 days... Well, 6 WEEKS later I am still trying to cancel my membership. By the way I can't email ME due their mail box being conveniently full. I even tried to contact corporate office and got reply that I should contact Cornerstar location. I am wondering if I need a lawyer assistance to cancel Cornerstar ME membership.

Feb 05, 2023

I would strongly recommend against going here. We have had a few massage memberships and this one is definitely the worst. Several months ago, we decided to cancel our membership as it no longer fit our needs. We jumped through an inordinate amount of hoops to get the membership canceled to no avail. We were given the runaround about having to speak to the manager, the manager needed to submit our cancellation paperwork, and after receiving several unauthorized charges on our credit card, I was assured that they would remove our credit card information and the membership would be canceled. Earlier today we received TWO additional unauthorized charges and at this point I'm not sure if someone has our credit card information and is randomly charging us or if the management is just unbelievably inept. Every time I have called to talk to the manager, she is never there and never returns messages and notes left for her. If it were at all possible to give less than one star I definitely would just for the way this location is run and the complete disregard for customer service. It is especially unfortunate because they have some good massage therapists and estheticians here but their expertise isn't enough to overshadow the numerous unauthorized charges despite cancelling. This place is a scam.

Feb 05, 2023

If I could give 0 stars I would. As a client whose been a member for 2 years , paid for 13 visits this year that I haven't used, tried to cancel my membership September 15, before my renewal date on September 17th, was told the only person who could do this what out of the office for the next 3 days , [ which anyone can make your account, but can't close your account? ] was sent messages stating my account is in arrears won't be closing until my account is current?!BS. Contacted corporate, after receiving another message saying they are sending me to collections

Feb 05, 2023

They almost never answer the phone

Feb 05, 2022

Canceled my membership in AUGUST! I can never find an appointment so I'm wasting money. I went into this location and filled out the paperwork in person. They told me not to worry about it and would be canceled. I was charged yesterday and tried calling 4 times and never heard anything. Went back to the location and my paperwork was NEVER processed! The manager had to be called and she said she would call me when she got in - never heard anything back from her. Tried calling again and NOTHING! I asked the kid behind the desk for a refund as I had filled out the paperwork and he said everyone had quit so he doesn't know how to do that and it would be a manager thing to do.... this is may be the case and not his fault, but come on ME - communicate with me...

Feb 05, 2022

Good luck getting them to even answer the phone or return a voice message. Go to Southland's instead

Feb 05, 2022

If I could give them a zero star I would. First they are not military. I froze my account while deployed and in less than 2 months they reactivated it. They have been hard to work with every step of the way. I moved and have never been able to book an appointment an my local massage envy they over work the employees. During COIVD they asked us not to froze our account with a promise of an extra hours credit...but that was only good at the home salon.

Feb 05, 2022

Massage therapist refused to wear a mask and had an attitude despite me calling in advance asking about their mask policy. I left without getting a massage.

Feb 05, 2022

Mediocre

Feb 05, 2022

No...don't do it horrible. Would buy this and clean house. Start with the manager

Feb 05, 2022

The price point is there if you ever actually get the message. They cancel frequently “ COVId” and you can never get anyone on the phone. I’ve been trying to get canceled out of my apparent 12 month contract I was told was month to month but ended up being mandatory 12 months, for a while now. Every month they lose my credit card info, suspend my account making it so I can’t get messages at other locations, then never answer the phone so it can get resolved. Other locations know them by name and constantly are talking bad about their office. I don’t even live there anymore and I’m stuck. I’m so over this company.

Feb 05, 2022

Very difficult to get an appointment

Feb 05, 2021

Absolute nonsense! I have been trying for months to cancel and I have been lied to, given the run around, charged twice in two weeks! ABSOLUTE JOKE of a company!!

Feb 05, 2021

Had a fantastic massage! Extremely friendly front desk staff and Deborah gave me a awesome massage!

Feb 05, 2021

I have been charged illegally 2 times on my credit card once I closed the account. I went to the clinic to make sure they took the credit card out of my account and the girl in the front desk said she removed my card . But they lied . It is a fraud they are doing by charging my credit card , Beware!

Feb 05, 2021

I'm happy with the services. I need my body cared for and im pleased to have a subscription now.