Kelly's Spa At the Mission Inn

Jan 15, 2025

I called twice morning of NYE to see if I could get a wax. I understand it’s a holiday but no one answered both times. I decided to walk over since I saw they offer spa memberships and wanted to find a place to get my monthly facials if I move to Riverside. Though I couldn’t get an appointment, it smelled sooooooo good I’m leaving a 5 star review for the amazing smell of this spa lol. I’ll plan ahead with an appointment next time, but I’m very much looking forward to coming back 💖

Jan 05, 2025

The facial, massage, and spa were terrific. However, the front desk clerk was not polite. I realize this is the holiday season, and the spa was having issues with its gift card systems, but when a front desk clerk was asked questions, the curt responses and “Does that make sense?” were rude.

Jan 05, 2025

Spa was a great experience! They aren't the largest place but they make up for it in service. Our nail tech was so young and informative and amazing. All of the attendants were also super helpful. And cant forget... Juice blends and housemade chocolate were a fantastic touch! Will be back for sure

Jan 05, 2025

The spa itself is beautiful, the massage was good, even though I asked for light pressure and still got a deep pressure (I was very sore the next day). The problem was upon check-in. When my husband and I walked in I noticed the check-in area was very busy. Even though, we were never greeted, offered water, or asked if we were there check-in, so we had to wait. Since it was getting close to our appointment time we decided to interrupt and let them know we were there for a massage. We were finally acknowledged, given our sign in papers and escorted to the back. The spa attendant took my husband to the gentleman's lounge and left me wandering the halls not knowing where to go. Since the front desk took so long to sign us in, we did not get our first drink. Which I was looking forward to. The rest of the night was great. My husband did however try to purchase a gift card and I think there was an issue with that.

Jan 05, 2025

Took my wife for a couples massage for our anniversary. For the most part everything was good.The front desk attendants could use more training on customer service. One of the girls came off as rude but I tried to not let her ruin my day. I wasn’t able to purchase any gift cards because of a system issue, but I really believe it was due to a lack of training. I had some concerns to share with the manager but was told she is really busy during the holidays and that I would not be able to speak with her. They took down my phone number and promised she’ll give me a call back once she’s available. It’s been well over a week now and nobody has contacted me back. The price tag doesn’t match the service…

Dec 05, 2024

Excellent work. Spent time with areas that needed to be addressed.

Oct 05, 2024

I went in and booked a pedicure with Ariana and she did EVERYTHING right! From waiting in the lounge and her greeting all the way to making me feel so relaxed and comfortable in my chair. During the service, she took the time to ask if I was ok. I truly felt relaxed and her attention to detail was top tier. I will be returning and asking for her again. Keep up the good work Kelly Spa and the establishment is doing amazing with Ariana being part of the team!

Oct 05, 2024

Nope awful I’ll never go again. The hotel was a beautiful stay though! So don’t judge the hotel by this mess…the hotel suites are gorgeous.

Sep 05, 2024

Do not go for a massage when the DJ is at the pool as the beat can be heard in the room. Ask for times when not there for restful traditional spa experience.

Aug 05, 2024

The massage was great but they charge to sit by the pool and a 20% gratuity on top of anything you do or buy there. They also over charged my daughter by $60 and she's fighting that with her bank to get the money back. Good experience just read the fine print or you will be over charged

Jul 05, 2024

Super salon de massage très professionnel avec des attentions inédites comme le bain de pieds préliminaire au gingembre inattendu et frais

Apr 05, 2024

Staff is amazing, ambiance is perfect.

Feb 05, 2024

Anniversary Couples massage..... WOW😊😇🥰

Feb 05, 2024

Celebrating my bonus moms Happy Birthday. She had a great time.

Feb 05, 2024

Earlier this month my family and I planned to have a spa day for my birthday and it went great we all had a good time, but there were some things that brought down the rating overall. We got massages which were wonderful, we also all got pedicures which were done by the same person, Jennifer. although she was nice she did a HORRIBLE job on all of our toes. i got a regular french tip pedicure which cost 100+ a 50 tip btw and my toes are already chipped after a week! not only that but my french tip was so sloppy. all of her work was. my mom left with blue TOES not blue nails smh. if you plan to go the service is great! but be weary of getting a pedicure, not worth the price. the food did not match the price either. they could do better.

Feb 05, 2024

Exceptional customer service but steam sauna not working. The day was chilly but needed a getaway along with a night in the hotel.

Feb 05, 2024

I was very disappointed and probably won’t be back. While the two spa attendants were lovely, as always, so sweet and helpful, the younger girls at the front desk were somewhat snippy. It started with being unable to get the normal drinks we get when we arrive being said that the kitchen was backed up. It’s 9 in the morning and the hotel is quiet, how can you not bring a juice???? Next the steam room not only had mold on the ground, it smelled moldy and stunk also. Not like the normal eucalyptus it does. I love that part and couldn’t even use it. The front desk didn’t seem to be too concerned about it. The massage was fine - and the girl was friendly. But the experience itself that I expect from Kelly’s for the price I pay was lacking. I may as well go to massage envy.

Feb 05, 2024

Loved our time here!! They take such great care of you. 🤍

Feb 05, 2024

Loved the lounge, drinks, and experience I had.

Feb 05, 2024

My wife and I wish we would have come sooner in life. We had no idea how incredible the experience was going to be. We felt like we were in a private and secluded place for relaxing and forgot about the outside demands of life. We will plan on making it a lot more as we loved the entire experience. We came during this year's valentines. Thank you to all the staff that made us feel pampered!

Feb 05, 2024

Nice staff and great services.

Feb 05, 2024

Nice, clean, and relaxing experience. I have celebrated at least 4 birthdays at Kelly's Spa.

Feb 05, 2024

So beautiful! My 50-minute massage was wonderful. All the staff were friendly and attentive. Most lovely.

Feb 05, 2024

Special shout out to Margie. I've been here a few times and always had a pleasant experience. On this last visit I met Margie (sorry if it is spelt incorrectly). She was a ray of sunshine. Although I've been here before, I asked her to remind me of the amenities. She was very thorough and sweet. She went the extra mile to ensure a had a comfortable experience. I feel like my interactions with her enhanced my experience today. I hope to bump into her during my future visits. Thank you Margie for being so thoughtful and sweet. You changed my visit from "a day at the spa" to a nice and pleasant day at the spa with someone who cared about my experience. My masseuse today was incredible too. Hands down best massage I've had in life. Definitely going to book him in the future.

Feb 05, 2024

The service is very good. But I lost my heirloom cultured 9.5 mm pearl necklace, when I forgot it in my robe. It was a Sunday about 4:30 p.m when I left and it was at 7:00 p.m. when I remembered. That Monday the spa was closed. I think we left a message with the service. Called first thing on Tuesday. It was never found. Still upsets me to this day. I leave my jewelry at home now. My husband still gets me a full body treatment every three months or so.

Feb 05, 2024

This spa is amazing. My sister and I got a couples massage. We were a little late, but they did their best to accommodate us. They moved the bath after the massage, which I was so appreciative they were able to do. But don’t be late. I’m sure it would be even better and more relaxing if we were on time. Loved. Will go back.

Feb 05, 2024

Update: I would like to update this review. I reached out to the spa direct Summer and she was more than happy to rectify the experience from 12/30. She did admit that the spa is undergoing some changes, but she wanted to make sure I had a chance to enjoy the experience that I was originally booked for. Summer reached out to me in a timely manner and made sure that everything was coordinated flawlessly. Thank you Summer for your attentiveness to this matter and showing appreciation to your long time customers. My service today was excellent and just what I expect from Kelly's Spa. I have been visiting the spa since 2021 and I have never had any complaints until now. This spa has obviously been experiencing some difficulties over the past several months with the booking system, front desk staff, and overall customer service. When booking the front desk phone rings and rings. It takes multiple calling attempts before anyone answers. On the day of my service I sat in the lounge for an hour waiting before I was told that they couldn't even locate me in their system. Shocking! No problem charging my credit card though. The inadequacies of your front desk staff need to be rectified immediately. The "manager" offered me a subpar apology without any attempt to rectify the situation in an acceptable manner other than offering me a broken up service experience or a discount off a future service. While I understand businesses experience issues from time to time, what makes the difference is how you treat your loyal customers. Also, your staff failed to inform that your hotel is super busy with limited access in December. I should've been instructed on how to access parking as to not to incur additional parking fees! When I tried to call to ask before paying to park, you guessed it, no one answered the phone! What a joke and not at all the level of service I expect from a luxury hotel and spa.

Feb 05, 2024

Wow! What a fabulous technician I had !It was my privilege, of experiencing her work and it was Amazing! If you get an opportunity to visit the “Kelly’s Spa” located in the Historic Mission Inn, in Downtown Riverside CA, do yourself the favor of getting a 50 minute healing massage. Every patron is treated with respect and dignity no matter what walk of life they come from. I arrived within 10 minutes of my scheduled appointment, (which I don’t recommend, be at least 25 minutes before) and was immediately taken by a hostess to the Ladies common room where I was given a locker that contained a luscious white terry bath robe and slippers, then I was shown through the entire room where I was able to disrobe in preparation for my massage. From there I was directed to the Spa Lounge, and offered a variety of beverages. I chose the mimosa😁, but asked to have after the massage as it would have cut into my 50 minute massage. My Massage Therapist came to retrieve me and introduced herself. After walking a few steps to the low lighted room, she gave clear instructions to disrobe and place myself on the table, face down and cover my exposed backside. A few mins in she asked about what area I was most concerned with and directed her to the middle of my back where she immediately began to work on the tension between my shoulder blades. She softly asked about the pressure she was using several times to ensure I was comfortable. I highly recommend that everyone experience this massage at least once or twice in a lifetime. It’s a bit on the pricey side but for the experience it is well worth it. An hour later I was sipping my mimosa and enjoying the platter of fresh fruit, and a delicious truffle. After finishing my beverage I took a 15 minute Sauna where I found sliced cucumbers with ice drenched wash cloths, just outside the Sauna room. From there I retreated to the relaxing lounge where I enjoyed the quiet dimly lit room, where another fruit platter and cucumber ice water was located. The attention I received was wonderful by all the staff from the hostesses to the cashier After relaxing for about 45 minutes, I was able to enjoy the heated spa and sparkling swimming pool. So my 50 minute massage lasted about 3 hours in total…!

Feb 05, 2024

lovely place for a luxurious spa day