Hand and Stone Massage and Facial Spa
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Review highlights
"Front desk is communicative, massage therapists are great! I highly recommend Jen, both therapists named Stephanie, and Rob."
"Staff is absolutely wonderful and the service is incredible."
"You won't find better prices for the high quality services proved."
Overview
Hours
Sunday
11:00 AM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
10:00 AM - 5:00 PM
Description
Relax in a serene environment where all your stress slips away. Hand & Stone is a massage and facial spa in Grand Rapids, MI offering first-class pampering. We believe these services should be more than a once-in-a-while treat, so we proudly offer memberships, affordable rates, and fantastic deals. Enhance your experience with exceptional upgrades that take your relaxation to the next level and take advantage of our hair removal services as well. We are open seven days a week with extended hours, so you receive the soothing treatments you deserve on your schedule. You can even treat a friend or loved one with a Hand & Stone gift card! Walk-ins are welcome, so come by at your leisure or call to make your appointment.
Reviews
Jan 05, 2025
Put firm on the form got what is best described as cat paws. Also lower body did not go past my knee caps. Calf/feet Most tightness is usually lower back, quads and hamstrings. Look don't go here for a massage. Go here to be gently rubbed or buy a cat it'd be more effective.
Dec 05, 2024
I really enjoyed my massage. Everyone was very nice and professional. The place is nice and clean. Very well taken care of.
Dec 05, 2024
This is a place of peace and rejuvenating touch. The staff is well trained so you will not be surprised by an amateur rubbing on you. Just pure restful relaxation.
Nov 05, 2024
From the moment I walked in the doors until I walked out the doors, I was treated with the utmost respect, kindness, and sincerity. The front desk staff were incredibly patient and accommodating, making it easy for me to work around my busy schedule. I truly appreciated their flexibility and support! The facility was clean and had a calming atmosphere, which was perfect for my facial. The massage therapists and estheticians are very knowledgeable in their fields and will answer any questions that you have. Lastly, the pricing at this spa is much more competitive than other places in the area. I really appreciate the value for the quality of services they provide!
Nov 05, 2024
I booked with Aaron S. today and he did a phenomenal job. I have so much chronic pain it is insane. But immediately afterward I felt so relaxed and loose. He is very professional and made me feel very comfortable. I highly recommend him if you go to this location ☺️
Nov 05, 2024
I had an amazing experience yesterday during my facial with Ally. I was warmly welcomed by the front desk and was offered water. Ally did an amazing job listening to my skin concerns and she suggested products that would help me take better care of my skin :)
Nov 05, 2024
I love this spa! The staff is welcoming and friendly and the space is very relaxing. I have had massages by Aaron, Becca and Lamoya and they were all fantastic! I tend to go to Aaron as our schedules align best and he does a fabulous job of working out all the knots in my back and shoulders. A very invigorating massage! Highly recommend!
Nov 05, 2024
I really liked my massage i would definitely go back.
Oct 05, 2024
Just had a deep-tissue massage with Lamoya. She did an awesome job with all my sore spots. Very firm pressure, which is just what I needed. She will be my go-to from now on.
Sep 05, 2024
Excellent facial!
Sep 05, 2024
Great massage place. You can schedule online and they are good hours
Sep 05, 2024
Lamoya is awesome!!! Can’t wait to come back next month.
Sep 05, 2024
Two stars because although the massage was nice, she did not work on my face or scalp and the massage was over before I realized she wouldn't be doing that. The room was freezing cold, as were the hands of the massage therapist. I was offended during the checkout process when I was asked if I would leave a tip. This request was made in front of two other customers and I felt it was a tactic to guilt me into tipping. I won't be going back.
Aug 05, 2024
Lady named Ana will take your money!! she told me if I don't reply by 2:45 she will charge me half for my cancellation, I replied right away and she said she will charge me anyway????
Jul 05, 2024
Staff at the front was nice. Unfortunately I left with lower back pain that lasted for about 3 days. My appointment started about 5-10 minutes late and didn't last the full 60 minutes
Jul 05, 2024
The best place for a massages and facials!! I have had massages with Angie, Janelle, and Ruby! All very different and unique techniques and styles but all three were absolutely wonderful and I left feeling so refreshed! The front desk staff are very helpful, accommodating, and welcoming, making check-in, check-out, scheduling, and answering any questions super easy. The quality and price point of this establishment is unmatched in comparison to other massage or facial businesses.
Jul 05, 2024
This is the best spa to go to in Grand Rapids! The front desk staff were extremely welcoming during my entire experience & very helpful with scheduling. Becca and Laurel are amazing massage therapists and were very attentive. The atmosphere is calming and this location is beautiful! I love coming here and I would recommend hand and stone Grand Rapids to anyone and everyone!
Jul 05, 2024
Very professional and welcoming environment! I was welcomed by the front desk staff warmly and was offered water as soon as I came in. I have had a massage with both Ruby and Angie and they are amazing! Both are so attentive to care and made sure I had a great experience, discussing all the areas I wanted to work on and felt tension in. Checking out and scheduling my next appointment was super easy and I was able to get on both of their books for my next appointments!
Jun 05, 2024
My visit with Hand and Stone was my first spa experience ever and I was very impressed with the cleanliness and professionalism of the staff! I booked a facial with Ally and she did a great job!
May 05, 2024
Aaron is the best massage therapist. He very thorough. He applies firm pressure but can also be gentle when asked. For me it’s the perfect amount of pressure!
May 05, 2024
Good place
May 05, 2024
Had my first massage with Janelle, she was amazing, patient, communicated everything that was going to happen, made sure I was comfortable, professional, I could go on and on. Overall I enjoyed my experience and would recommend Janelle if you ever want to try it out.
May 05, 2024
I always enjoy coming here! Susan is wonderful at what she does, and so kind and professional! She is considerate, detail-oriented, and a great communicator. She puts the emphasis on ensuring that the experience is focused on her client's comfort, and it shows in her process. One of the things I really love about her is that she is very kind and conscious of safety/comfort levels, and I love that she's respectful of where her clients might be at. (You never know if a client has experienced physical trauma before, etc.) I love that she asks if I would like any upgrades (aromatherapy, peppermint scalp massages, absolutely!) This place is clean, relaxing, and it has a wonderful atmosphere. Backstory: I visited in Nov. 2022 with intense neck/shoulder pain. (I think I pulled something while on a work trip, and I was sitting in conferences/training/networking the next 2 full days, which only added to the stiffness in my neck.) By the time I flew back, I was walking through the GRR airport, calling every chiropractor in the area to see if anyone could take me as a walk-in. No one could, so I started calling massage places, and got lucky with an opening with Susan here!) I signed up for the membership pricing, but the entire experience has always been so great, I've kept the membership since then!
May 05, 2024
I’m totally addicted to this place. Ally is awesome for facials and Joseph is great for massages. I go once a month for each and I cannot say enough good things. It’s nice always having something to look forward to so the club was an amazing idea. 😀
Apr 05, 2024
Miracle workers.
Apr 05, 2024
This place is amazing! Susan is very knowledgeable and gives a great massage experience.
Mar 05, 2024
Angie was absolutely amazing and so kind. Very personable and willing to accommodate to my wants and needs. She took her time and went above and beyond on my high tension areas. Can’t wait to go back!
Mar 05, 2024
I got a one hour massage from Ruby, and she is so sweet & great at her job! Very clean and comfortable space as well.
Mar 05, 2024
Lamoya and Aaron are amazing I highly recommend
Mar 05, 2024
Loved the experience Angie is THE BEST highly recommend!! - Anthony
Mar 05, 2024
My massage was amazing! I've been here several times and I always have Great professional service. Clean facilities. Lamoya is wonderful!
Feb 05, 2024
Amazing , I use Lauren for facials and Joseph for my massages and they are both greattt
Feb 05, 2024
I’ve been seeing Diana for a while now and she always does such an awesome job! She’s so friendly and my skin always looks and feels amazing after my facials :) I couldn’t recommend her more!
Feb 05, 2024
The facility was clean and had a calm/relaxing ambiance. The MT was friendly for the most part and my massage was great! There was a price discrepancy and another issue I had, but the owner replied to my complaint promptly and resolved it. I plan to return in the future.