Hand and Stone Massage and Facial Spa

Jan 29, 2025

My facial with Kathryn was terrific. I felt like I was being pampered by someone who really knew what she was doing with my skin.

Jan 15, 2025

Riley is an absolutely outstanding massage therapist listens to your needs, very professional, and a magician at her trade. If you want quality care ask for Riley!

Jan 05, 2025

I googled massage near me and for some reason this Hand and stone came up on my phone. It’s a 45 minute drive instead of a five minute drive for me. So I asked if I could cancel and book at the one near my house. The owner said absolutely not. Even though it was hard to get a spot. They did not text me with an address the day before. They did call, but it was a random number that did not say their business name. Disappointed.

Dec 05, 2024

I just can’t say enough good things about Jordyn the manager at Hand and Stone. I had an unfortunate experience and Jordyn handled it above and beyond my expectations. She is truly a professional. I was sent immediately over to this location where Katie gave me a massage that was phenomenal. I just came in for another massage with Katie and it put me into that deep relaxation. Brendan at the front desk was also extremely helpful. The manager is running things so so well and my experience was exceptional. Get a massage from Katie you won’t be disappointed.

Dec 05, 2024

Massage Therapist is awesome! Staff is awesome! I am a member and have been going every month. Relaxing to say the least!

Dec 05, 2024

PLEASE DONT BUY GIFT CARDS HERE Worst possible present to get someone from this company / gift cards cannot be used with any special promotion / strict restrictions / and they don’t value costumers who use gift cards at this location / they will make you feel awful like they did to me and my mom.

Nov 05, 2024

Quality spa experience. Treated like I was special and important by front desk staff and techs.

Oct 05, 2024

This location is awful! I had an appointment at noon for a massage and at 1:00 a facial. At 12:10 I asked what was going on, and the gal at the desk went to check. At 12:20 the massage therapist came out and said she wouldn’t be ready until 12:30. Needless to say , I didn’t get either service done that day. Lowest rated store and apparently for this exact reason. Don’t waste your time!!!!

Sep 05, 2024

I love this place. I get the microdermabrasion facial and it’s great! It’s always clean and everyone is very nice.

May 05, 2024

Thank you for releasing my pressure points today. However, the transitons were too brutal for me and using that pillow protector to cover my eyes was insensitive and a very questionable practice.

Apr 05, 2024

Eulynn is the best. She knows the just appropriate amount of pressure each time. I always leave feeling so refreshed.

Apr 05, 2024

Sue was great!

Mar 05, 2024

I called to pause my next month subscription. Was told I would receive a call back. No one called. That is typical for the aurora, Colorado. They cancel appts and forget to notify you.

Mar 05, 2024

Steve the massage therapist does a wonderful job. I have chronic pain from scoliosis and feel like alot of therapists dont massage deep enough to reach the muscles that hurt and the pressure was perfect.

Feb 05, 2024

By far one of the WORST places to go. There is no such thing as customer service at this location. They are racist and they’re services are not great at all!! I wouldn’t reccomend anyone to go here! Stay away and save your money.

Feb 05, 2024

Customer service is terrible. I have been a long time member and this was my first experience with this location. Their policy and service is my final straw and cancelling my membership.

Feb 05, 2024

Don’t bother scheduling an appointment here, they call to reschedule it 90% of the time for various reasons. To make it more abysmal, if you ever need to cancel, it’s half of the amount of the service, but if they cancel it’s just “yeah, sorry”.

Feb 05, 2024

Edit: (former review was good. This one is not). I went for a facial today 7/24/23 and was told by esthetician (Kate) that what she recommended would cost me 2 packages total. When leaving, they tried to charge me 3 packages. I wanted to speak with a manager. There was only a "lead" there and apparently she couldn't do anything to resolve the issue. I was told I'd have to wait for a phone call from the manager tomorrow. I'm only upset that I was told it would be 2 packages total in the beginning. If I was told it would be 3, I would have definitely declined the "upgrades" to the facial. I am also upset because due to this issue, I could not tip Kate today (I'll make sure I tip her but she's probably thinking I'm a jerk when in reality, it's because the front desk and shift leader couldn't resolve my issue and have to leave the check open until the manager comes in tomorrow). I love this place!! I had a couple of inconveniences once upon a time but the owner, Wendy, made it right! It is obvious she cares about her business and her customers. Very happy customer! Riley gives amazing deep tissue massages, leaving me feeling AMAZING. Ashley gives remarkable facials making me look brand new and is very knowledgeable. I highly recommend this location!

Feb 05, 2024

Hello I’m confused my daughter and son paid over 160 for a gift for a gift card in person for Mother’s Day how special that is to me I go to make a apt they still want my credit card but my gift card has already been paid for so why do you need a credit card to put on hold,please explain the reason makes no sense to me.

Feb 05, 2024

I frequent a few different locations. The first time here I scheduled a facial. My esthetician didn't show up. They fixed it by having me come back later for a different person. It was fine. But she later left the location. I typically only go here to Kyler for a massage. I enjoy our sessions but he is a firm hand and ive come home bruised (mostly my fault for not speaking up lol). I continue to go to him but have become more comfortable with talking to him. I usually just stay quiet and relax. He's professional and listens well and he gives a great deep massage!

Feb 05, 2024

I’ve been a member of H&S for a few years now and this is hands down my favorite location. Juanita is amazing, but all of their massage therapists are. Scheduling can be hard, but they’re always really nice and try to accommodate you.

Feb 05, 2024

Just got a massage from John, and it was probably the best massage I've ever gotten!

Feb 05, 2024

On 07-14-2023, I arrived early for my 1:00 pm appointment and was made aware the therapist was running late. Accompanied with me was my guest who I had also booked an appointment for at 1:15pm. Fifteen minutes later I asked for a manager and was told there was not one available, nor was there a supervisor. Pursuant to the companies charges and fees they reserve the right to charge for no shows or cancelations not made in 24 hours advance. Why is your company able to charge these when you can’t make your appointment times? No one called me to say “stay at home your therapist will be late”. I’d also like to point out this wasn’t one therapist but both appointments were untimely. We both reserve times and work on schedules in conjunction with one another and expect the same professional courtesy. I write this because your customer bill of rights is in my personal opinion shady at best. I do not expect to be charged a cancelation fee when I was on time but your business was not. I also expect to be notified of schedule changes or if someone’s running behind. Will not recommend this location.

Feb 05, 2024

The lady was kind & gentle however the visit was like a message of face & neck then a light facial. Couldn’t justify the cost.

Feb 05, 2024

The massage I got here was great. Top notch service on that end. Unfortunately customer service with management was terrible. I got a gift card for a massage from a different Hand and Stone location that I wanted to use there. I called ahead of time, explained that the card came from somewhere else and was told that it was no problem and could be used there. After my massage I gave them the gift card and they said it was no good and I was billed full price for the massage. I spoke with a manager later and explained the situation. She admitted that it was their fault for telling me I could use the gift card but wouldn't fix anything. Very disappointing to deal with them over this. Update: After the owner saw this review they asked me to reach out to them so they could "turn this experience around." So I reached out, went over exactly what happened again, and then waited. After a few days they told me that they looked at the situation, they recognize that the errors were on their end, but they weren't willing to do anything to fix it. Terrible customer service. If you have an option I would not deal with this store.

Feb 05, 2024

This could be the most inept front desk that I've ever dealt with. It took two people and twenty minutes for them to find a reservation that I made on line and then they subsequently cancelled with no warning. The appointment was for my daughters birthday and now they have no availability. Thanks for that!

Feb 05, 2024

This is a horrible place. Manager is completely unprofessional. I'm ending my membership. The home offic3 will not even assist you in correcting the problem. Horrible customer service

Feb 05, 2024

Today I had a facial with Holy. She is excellent and makes my skin glow. I am looking forward to my next facial spa. Thank you Holy!

Feb 05, 2024

Unprofessional.

Feb 05, 2023

Expensive, rude staff.

Feb 05, 2023

Got a complimentary message gift. Have to say the staff was friendly and helpful. The gal that gave me my message was very kind and helpful for my first time having a massage. I have never gone to a massage spa before but I have to say this location the staff is awesome! Feeling so refreshed. Can't wait to come back soon.