Fantastic Sams Cut & Color

Dec 06, 2024

I came in two weeks ago on sunday to get a haircut and ended up waiting an hour just to be told I would have to wait another hour so I had to leave because I had plans. So I rescheduled for the following Wednesday just to show up to nobody being there at 3pm and the shop being closed. So once again I rescheduled for 10 am today and again there was nobody there. The website said it was open and that multiple stylists should've been there. This is 3 separate times that I had to go just to not be able to get a haircut. I'm not sure if everybody quit 3 days after the day I originally tried to get a haircut but there's no notice of it on the building, website, or anywhere and it still allows bookings.

Dec 06, 2024

This location was clean and well maintained. The website and phone system need an upgrade. .

Sep 06, 2024

Place is so bad I literally went there and waited 2 hours while having booked an appointment but they still made me wait and let someone who came after me do their cut first

Aug 06, 2024

Felicia did a great job!

Aug 06, 2024

Felix’s did ok but was in a hurry

Jul 06, 2024

Carlos is really great! Listens to how I prefer my cut then takes the steps to make sure it’s just right. Always patient. Always thorough. Great experience every time at this Fantastic Sam’s. Thank you!!

Jul 06, 2024

This happened twice hence I thought it’s time to review it here…their online system showed an availability in 5 minutes with 2 of their stylists to choose from. When I check in online and go there, both their stylists are occupied and 2 more customers waiting for their turn. I asked about it and their response is - “we can’t fix our online system”. If I own a franchise, I would at least train my employees on how to talk/respond to customers, to begin with.

Jul 06, 2024

horrible service and didn’t give me what I asked for at all. DONT come here. i’m warning you

Jun 06, 2024

I called out of the blue trying to find someone who could save me Carlos answered the phone I explained to him I needed a miracle he worked me in the same day and fixed my color and gave me life back to my hair with a new hair cut I highly recommend him he is my go to now forsure

May 06, 2024

I went in for a haircut a couple weeks ago (with Sam, the owner) and had a good experience so I asked if they do hairstyling and she said yes. I showed her a reference picture & video and was told the style was super easy and I did not need to do a trail beforehand so I scheduled with her to return a week later. Day of my appointment, I walk in my appointment with Sam (as she had been the only person I had communicated with for this appointment). Instead I am greeted by a completely different stylist, Carlos. He spent an hour trying to braid ONE side of my hair before ultimately giving up. He then tried to “fix it” by doing some kind of another updo but there was no saving my hair at that point. It was nothing like what I wanted and I did not have any more time to waste! I went to a “specialist” because I trusted they knew what they were doing and I wanted my hair to look good for my small wedding ceremony. Instead I walked out with my hair looking far worse than it did when I walked in! I have gone here for haircuts in the past but I will not be returning in future.

Feb 06, 2024

6-16-23 Update: Everything went well when I arrived for my appointment! Jordan did a great job and I left feeling cute :-) I felt bad for another guy who arrived for his appointment but it hadn't been accepted. He was able to get service but had to wait as there was only one tech working at the time. I'm increasing my original rating because the owner put forth effort on my behalf and that matters. The appointment system still needs follow through though. It shouldn't be this hard to get a haircut. 6-15-23 Update: At 12:33pm I received a text and an email confirming my appointment for tomorrow. I appreciate the person who took action to resolve this for me. Thank you! 6-15-23 Update: The owner of the Ballantyne store offered me an apology explaining that there was new management. In the interest of fairness I waited a week and made another appointment for 10 days later (June 16 ) because that was the earliest day available. I watched email for a confirmation and received none. I checked the website and it says my appointment is pending store confirmation. I called at 10am to discuss but no one answered. The owner might care about customer service but the person responsible for appointments sure doesn't. My 2nd disappointing visit in a row to a Fantastic Sam's. I made an appointment on Friday for Sunday, especially for Jordan. He fixed an awful cut for me in the past so I trust his skills. But after my move, it's an hour drive to the Ballantyne location (2 hrs round trip). I decided it would be worth it to feel confident about my most recent disastrous cut (courtesy of the FS in Denver). I arrived a little early and checked in. There were plenty of people so I was glad I thought ahead and made an appointment. I checked in and offered to wait in my car. A few minutes later the woman who checked me in came to my car to tell me that there was at least a 90 min wait. I mentioned my appointment but she said she had just accepted it when I walked in and that he was already booked for the day. They closed in 2 hours but I could wait behind everyone in the lobby and maybe there would be enough time remaining to take care of me. I politely declined. That's the 2nd time I made an appointment for FS that wasn't honored. Last time I pushed the issue and she butchered my hair. This time I just left having decided I'm done with FS. At least this time it was only 2 wasted hours of driving. If FS isn't going to honor appointments then don't offer them. Also if you're going to decline the appointment do it timely, NOT days later while I'm standing there.

Feb 06, 2024

Absolutely amazing family owned business!! So great to know that such good people are running this place. Awesome service.

Feb 06, 2024

Ever since there has been new management I have seen a tremendous turn around. Jessica is AMAZING! I always enjoy my trip to the salon. Not only am I getting the hair color and cut that I asked for but we have great talks and lots of laughter. She is exactly what the salon needed.

Feb 06, 2024

Excellent service from Jessica

Feb 06, 2024

I have never been to a Fantastic Sams and decided to give it a try. Monica gave me the best haircut I have had in a long time. She did exactly what and how I wanted it. I will definitely be back to see her.

Feb 06, 2024

My daughter and I had such a wonderful experience here. Monica the manager, worked on both of our hair and was so nice and patient. She helped me pick a new hairstyle and color look and paid so much attention to detail. She also was so kind and patient with my daughter and made her feel right at home. We will definitely be returning.

Feb 06, 2024

My kid haircut took 2 hrs. I think they were new hair stylist and learning on my kid haircut.

Feb 06, 2024

Very bad

Feb 06, 2024

Very bad styling.. I asked for beard shaping and the lady said they do , and she did very bad styling

Feb 06, 2023

Definitely recommend this place for Perfect haircut from Jordan. I will be visiting again. This will be always go to place.

Feb 06, 2023

Had my hair cut by Jessica and it was the best one I’ve had in a long time. Highly recommend

Feb 06, 2023

Hours on the door show till 7 PM however these guys are gone by 5:30 PM. Happened twice even after having appointments. Close down the business if you can’t run it.

Feb 06, 2023

Love Jessica she is a great stylist and always fun to talk too.

Feb 06, 2023

Not so fantastic these days. They take the reservation, just don’t hold the reservation. And holding the reservation is the most important part of the reservation. No one was even there.

Feb 06, 2023

Why to take an appointment? I am a regular customer and took appointment for a hair cut, reached in time, waited for 30 minutes and was told to wait for another 30 minute. What! Was also told that there is one more person ahead of me? It was only after some arguments, another stylist came to tale care of the hair cut. What a mess!!!

Feb 06, 2022

Extremely Talented folks works here. They are expert in their task and above all well mannered. Thank's

Feb 06, 2022

Hours on the door should match those on Google Maps and website. What a waste of my time and gas to drive 30 minutes only to find out you guys are closed all day on Wednesday and Thursday …. But from reading the other reviews maybe it’s a good thing that you guys were closed!

Feb 06, 2022

I am a regular customer to this facility. I Walked in on Sunday , I have been told that only on appointment allowed, so took appointment for Monday with the stylist. Again on Monday, when we walked in there for appointment time, they were not able to handle my cut and asked me to do with other stylist or reschedule. I expect minimum courtesy call 30 mins ahead so that I don't need to waste my time driving there. I have very bad experience last time with other stylist. it was very rough haircut, scissor was pulling my hair hard, so as my son complained. Wil not go there at all!!

Feb 06, 2022

I love the perm. I didn't think it would turn out out so good. But it did !! I would definitely recommend them !!

Feb 06, 2022

Jane my favorite

Feb 06, 2022

Please don't go to Jenna...as she chooses her clients who she wants to service and will tell you all her appointments are booked when it is not. More of a reckless...I don't care attitude. My question is why you even a hair stylist then? The worst hair salon service I have ever been to and when you ask to speak to the owner or franchisee to address issues ...the stylist are just giving you wrong numbers to call to. In today's time everyone needs business and fantastic sams is surely blowing it away in Charlotte, NC.

Feb 06, 2022

This place is great and reasonably priced.

Feb 06, 2022

Went in for an appointment and there were two people working and i was told to wait. The place reeked of cigarettes and was dirty. I know this is a fantastic sams, but my gosh this was one of the worst i have seen. I didn’t even stay for my appointment. I left.

Feb 06, 2022

When I booked my appointment, it was days prior & was even accepted, got my confirmation email and everything. The day I got there, it was around 2:15 and my appt was at 2:30. The place was closed even though it said it was open. Waste of my time. They need to be more professional and organized about how they do things. At least a call would’ve been good to let me know if there was some sort of issue and had to reschedule my appt. Very disappointed..

Feb 06, 2022

ver good!