Amazing Lash Studio

Jan 22, 2025

Brittney is amazing! I get so many compliments on my lashes. She’s so sweet too. ❤️

Jan 15, 2025

Gabby is amazing! I recommend this place, I love my experience.

Jan 05, 2025

Came to this salon based on reviews. Came in needing a fill. Had my lashes done on vacation. Asked the technician for their professional opinion as to whether it was appropriate to remove the existing lashes and start with a new set or could a fill be done. My previous lash appointment was 3 weeks ago. I explained that my lashes grow straight and she may need to use an artificial lash that compliments that type of lash growth. The technician was very sweet but not very experienced. After she taped my eyes close to begin the lash application, she excused herself and I heard another person come in, they said nothing but they touched my lashes examining them. They left, and the original technician came back in and stated she had to adjust the price based on the type of artificial lashes I had. I said ok. Then over the next hour she gently applied new lashes. After an hour, she excused herself and another person entered the room and was touching my lashes. They said nothing and left and the original technician returned. She proceeded to remove some of lashes. There was no explanation. I do not want to mention the eyelash technician as she was very kind and clearly just learning. I didn’t say anything but after 4 days, my lashes were falling off with gaps and protruding in multiple directions. Brushing with the comb did not result in the normal full symmetrical appearance. Instead there were gaps in the lash line from all the lashes that had fallen out. This has never happened in the years off and on I’ve had professional lash extensions. Never has the technician applying the lashes: 1- Brought another person into the appointment to inspect your lashes prior to application 2- Brought another person in AFTER the new lashes were applied 3-At the conclusion of tbe application spent 10 minutes removing lashes. The MOST egregious misstep was when I called back 4 days later to explain the condition of my lashes. First I was told to hold. Then I was told “We do not guarantee other salons work”. Then I was told if I could come right away someone could inspect my lashes. I explained lived 35 minutes away and had to pick a family member up at the airport. For me to come right away was difficult but I would leave right away. The traffic had 2 intersections stopped due to accidents and I called the salon to tell them it was not possible for me to make it because I was delayed caught in a detour, and had to be at the airport to pickup an aging family member so could not make the only appointment they could see me which they offered immediately when I called even though I explained this was not an ideal window for me to drive over. When I called back they said that was the only time they had and could offer no other solutions. My suggestion to ownership is; 1. always be transparent to your clients about what you guarantee or do not guarantee in your service offering. Keeping a client is far more profitable than losing a customer 2. If you feel as management, you’ve matched a technician with a client’s needs that exceed their skillset, reschedule or set expectations accordingly by a senior manager 3. Set expectations up front with customers that they can expect 2 other individuals to interrupt the application appointment to inspect the work and have original technician make changes if needed, 4- Train front office phone staff to treat clients with a willingness to address the situation instead of providing reasons why the Lash Studio did not guarantee work outside their studio. 5- Set expectations with clients that their work is not guaranteed. Provide Solution to create a win-win with lash salon And the client. I would not recommend this Salon in particular is management team in the way they manage their younger newer technicians. No, do I believe an Appropriate level technician gets assigned to the needs of particular client. This dynamic creates a poor customer experience.

Jan 05, 2025

Very friendly staff, lashes turned out just as I wanted for a 50+ woman. Cryniti was awesome and easy to talk to.

Dec 05, 2024

Gabby always does an Awesome Job! She’s always professional and on time and my lashes look amazing.

Dec 05, 2024

Gabby did amazing as usual. She is really good at matching the lashes to my eye shape and she makes me feel comfortable. Even without other makeup the lashes look enhanced and not crazy

Dec 05, 2024

Gabby was amazing!! I've never had lashes done before and she made it a great experience. I can't wait to go back! I highly recommend this place. They're very clean, welcoming, friendly, and professional. And my lashes look great!!

Nov 05, 2024

Brissa is an artist!! This is my first time getting lashes and Brissa, as well as Brooke at the front desk, were so helpful and informative. Everybody there is super nice and genuinely welcoming. Brissa is super gentle and I even fell asleep at one point! She's so sweet and easy to talk to. You can tell she takes a lot of pride in her work and really enjoys seeing her clients happy and satisfied. I was hooked as soon as I saw my new lashes and got a membership! This is something I wanted to do just for myself and I'm so excited to try other styles. If you've thought about getting lashes, just do it, you won't regret it!

Nov 05, 2024

Extra clean and bright Salon upon walking in. Greeted by professional staff who seemed genuinely interested in my questions and expectations. Made my cousin who was having lash extensions for the first time very relaxed and comfortable. Lashes came out beautifully and made her first experience enjoyable enough that she’ll continue. Highly recommend.

Nov 05, 2024

I booked a full set because I was worried I might need one. However when I got there I only needed a refill. The refill took about 10 minutes more than anticipated however it was still in function a refill. They charged me for a full set anyway. I understand that every business has rules and regulations however you stay in business by accommodating the little things. I’ve been a member for over 5 years and personally I believe that customer loyalty should earn me 10 mins of flexibility. I paid because I’m not one to make a fuss but I was deeply deeply disappointed by the service. To be fair though I will say that the quality of the lashes is what I’ve come to expect. Great job stylist. Horrible job customer service.

Nov 05, 2024

So amazing I fell asleep while getting my eyelashes done they were amazing

Nov 05, 2024

Tai was super nice and very attentive as well as professional!!

Oct 05, 2024

I love my Amazing Lash Studio!! From the owner Autumn to the front desk girls!! They are SUPER NICE and welcoming! Torrie is my eyelash stylist! She is AMAZING!! Torrie is very gentle, i look forward to my two week appointment. I feel so relaxed always!! Best hour nap ever!! We ❤️

Oct 05, 2024

I was really disappointed. I felt like this place was a scam. I was excited to get my lashes done. It was my second time here. I thought this was my lash place, but unfortunately I'm going to have to find another place where I'm valued as a customer.

Oct 05, 2024

The front desk helper at the Swan and Grant location , she was amazing and very friendly!!

Sep 05, 2024

This was my first time and Chloe did an amazing job making sure my service was perfect, and relaxing!! Thank you so much!

Aug 05, 2024

Chloe did my lash fills fast and I love the results!

Aug 05, 2024

I love Amazing Lash Studio...my lashes are truly amazing..but I think I love Britney my specialist more! You need Amazing Lash in your life! 😍

Aug 05, 2024

The entire staff is always friendly. And Gabby and Carima make my lashes look AMAZING every time!

Jul 05, 2024

I had a great experience at Amazing Lash and with Britney. My lashes look great!

Jul 05, 2024

Tori is just so amazing!!

Jun 05, 2024

I’m very happy with my lash extensions from ALS 🥰

Jun 05, 2024

My experience was great, and the Stylist room is very calming.

Jun 05, 2024

Tori is fantastic. Always does exactly what I ask. Very pleasant and we have fun chatting. Makes this Nana feel young again. (Hybrid lashes)

May 05, 2024

Haylee did a wonderful job, no burning from the glue and it was a very relaxing experience. My lashes are beautiful, mega volume.!

May 05, 2024

Haylee is super friendly and sweet. She explained everything thoroughly and made sure I was getting what I wanted. She did a great job and I’ll definitely keep coming back for my fills.

May 05, 2024

Outrageous pricing

May 05, 2024

Reyna is an artist. Best money I've spent on myself in years!!

May 05, 2024

This company will take your deposit and not tell you that it’s non refundable and if you cancel they will not give you your $25 back!

Apr 05, 2024

Carime is incredible. Lashes ALWAYS look exactly how I like, plus she’s super patient and professional. 10/10 would recommend

Apr 05, 2024

READ THE 1 star reviews and DO NOT COME HERE!!! This place is a scam they’ll trap you into a contract . They’ll charge your credit card 2 times a month for over 200 dollars even if you don’t go get your fills. When you try to call them and cancel your membership, they won’t let you. They’ll make up lies and continue charging your card even after the membership is canceled by phone you’ll receive charges for months to come and they won’t provide you with a refund either. I will be calling the district attorney to see what can be done about this . I do have evidence in bank statements and recorded phone calls. Hopefully we can resolve this. However DO NOT USE THIS PLACE. They are awful at doing the lashes and have the worst customer services.

Apr 05, 2024

irritated red and full of pain. To the point where I couldn't open my eye at all. I've given them several tries and paid over 150 dollars every time . They don't bother fixing their mistakes when they make them instead they charge you for a new set. They set you up for a membership where you have to fill your lashes every 2 weeks . They'll charge your card whether you do get your lashes done or not. On top of that they'll try to charge you when you simply try to unsubscribe and let them know you no longer want their service . They will not accommodate nor work with their customers instead, they will lie, argue, and ultimately take your money. Please do yourself a favor and find yourself another lash studio or risk getting an eye infection and then getting bi weekly 200 dollar charges on your account even after you cancel your membership ! Thank you for your time and god bless you all! Let me inform you that the manager is unsympathetic any of the management is unsympathetic there AI management is unsympathetic. I feel so bad for their employees who have to make the calls for everyone because management will not contact you themselves. Also, my last set turned out to be very clumpy patch to remove my eyelashes but I provided a couple of photos of what I had to deal with this past few days.